{"mode":"normal","dialogs":[{"text":"

Tangibles<\/p>\n","answer":"

The appearance of: physical facilities, equipment, personnel, and communication.<\/p>\n","tips":{},"image":{"path":"images\/image-6530a6c9b02b9.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":612,"height":510}},{"text":"

Reliability<\/p>\n","answer":"

The ability to perform the service dependably and accurately.<\/p>\n","tips":{},"image":{"path":"images\/image-6530a727042f8.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":827,"height":700,"originalImage":{"path":"images\/image-6530a6d0b7204.jpg#tmp","mime":"image\/jpeg","height":992,"width":1000}}},{"text":"

Responsiveness<\/p>\n","answer":"

A willingness to help customers and provide a prompt service.<\/p>\n","tips":{},"image":{"path":"images\/image-6530a711dec5e.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":697,"height":700,"originalImage":{"path":"images\/image-6530a6d9da8dc.jpg#tmp","mime":"image\/jpeg","height":1080,"width":1000}}},{"text":"

Assurance<\/p>\n","answer":"

The knowledge and courtesy of employees and their ability to convey trust and confidence.<\/p>\n","tips":{},"image":{"path":"images\/image-6530a7a5e3a92.png","mime":"image\/png","copyright":{"license":"U"},"width":1280,"height":1130}},{"text":"

Empathy<\/p>\n","answer":"

The caring, individualised attention the company provides its customers.<\/p>\n","tips":{},"image":{"path":"images\/image-6530a7ceaf069.jpg","mime":"image\/jpeg","copyright":{"license":"U"},"width":612,"height":408}}],"behaviour":{"enableRetry":false,"disableBackwardsNavigation":false,"scaleTextNotCard":false,"randomCards":false,"maxProficiency":5,"quickProgression":false},"answer":"Turn","next":"Next","prev":"Previous","retry":"Retry","correctAnswer":"I got it right!","incorrectAnswer":"I got it wrong","round":"Round @round","cardsLeft":"Cards left: @number","nextRound":"Proceed to round @round","startOver":"Start over","showSummary":"Next","summary":"Summary","summaryCardsRight":"Cards you got right:","summaryCardsWrong":"Cards you got wrong:","summaryCardsNotShown":"Cards in pool not shown:","summaryOverallScore":"Overall Score","summaryCardsCompleted":"Cards you have completed learning:","summaryCompletedRounds":"Completed rounds:","summaryAllDone":"Well done! You have mastered all @cards cards by getting them correct @max times!","progressText":"Card @card of @total","cardFrontLabel":"Card front","cardBackLabel":"Card back","tipButtonLabel":"Show tip","audioNotSupported":"Your browser does not support this audio","confirmStartingOver":{"header":"Start over?","body":"All progress will be lost. Are you sure you want to start over?","cancelLabel":"Cancel","confirmLabel":"Start over"},"title":"","description":""}

Node: 1124-Dialogue_Cards_1