The following includes examples of practical applications you can adopt when providing a service to your clients.
- Ensure all clients receive an appointment reminder the day before their training session.
- Conduct a follow up call with each new client within 24 hours of their first training session to gain feedback on their experience and if I can do anything differently.
- Follow up with clients by text or call when they miss a session to check in with them.
- Maintain an active Facebook page with at least 2 posts a week.
- Where a client has a personal challenge e.g., 10 km run, wish them luck and check in with how they did.
- Organise four social outings a year with my clients to foster engagement and group cohesion.
- Showcase the experiences and achievements of clients by running a client profile on them, with their permission. Plan to feature 1 client every 2 weeks.
- Share with your clients any useful information you have gained from attending industry educational sessions or workshops.
- Ensure to arrive to the training venue 10 minutes early and be set up in in time for your client to arrive so the session can begin.
- Allow an extra 10 minutes post session discuss with your client their experience and to seek feedback on the session delivery.
REPs NZ has developed a Code of Ethical Practice which should be at the forefront of your daily working practices. You should keep this in mind along with your own minimum standards when developing the business standards you set for yourself.
Learning more about the REPs codes of ethical practice can be a game-changer for your career as an exercise professional. By understanding and implementing these codes in your daily working practices, you can set yourself apart as a trustworthy and reliable professional in the industry. Dive into it, explore its intricacies, and use it to guide your business standards and decision-making processes. With this knowledge at your fingertips, you'll be well-equipped to ensure you are maintaining a degree of professionalism and ethical behaviours that will help build a loyal client base who trusts and respects you.
