This qualification reflects the role of individuals in a variety of Business Services job roles. It includes specialisation in Administration. These roles may have supervisory performance accountabilities.
The following table lists and describes the modules and the units that you will be undertaking as a part of this course. Before getting started with each module, it is important to establish regular time each week dedicated to your studies.
Having a set routine is the best way to ensure you are successful in completing your qualification.
To assist you in doing so, a Study Plan template is a planning tool that has been developed for this qualification.
Once you have downloaded this Study Plan, complete it and save it onto your computer. Please refer to the Orientation module, under subtopic 1.6.4, 'Self-Paced Learning' for more information on how to complete the Study Plan.
| Module | Unit code and title | Description |
|---|---|---|
| 1 | BSBCRT411 Apply critical thinking to work practices | Develop the skills to use advanced-level critical thinking in a workplace context. This includes using methods of analysis, synthesis and evaluation. |
| 2 | BSBTEC404 Use digital technologies to collaborate in a work environment | This module will provide you with skills and knowledge required to understand the fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. It involves undertaking a basic review of organisational processes to identify opportunities for using digital technologies to complete work tasks more efficiently and effectively. |
| 3 | BSBTWK401 Build and maintain business relationships | Learn to establish, develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers. These workers may be within an organisation as well as freelance or contract workers. |
| 4 | BSBWHS411 Implement and monitor WHS policies, procedures and programs | This module will equip you with skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements. |
| 5 | BSBWRT411 Write complex documents | Discover how to plan, draft and finalise complex documents. |
| 6 | BSBXCM401 Apply communication strategies in the workplace | Learn how to facilitate and apply communication strategies in the workplace within any industry. |
| 7 | BSBPEF401 Manage personal health and wellbeing | This module focuses on how to identify signs and sources of strain on personal health and wellbeing (both physical and mental) within job roles and according to key performance indicators (KPIs). |
| 8 | BSBPEF402 Develop personal work priorities | This module will prepare you to plan and prioritise your own work tasks. You will also develop the skills and knowledge to monitor and obtain feedback on personal work performance. |
| 9 | BSBPMG430 Undertake project work |
Develop the skills and knowledge required to undertake a minor project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects. |
| 10 | BSBOPS405 Organise business meetings |
Organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation. |
| 11 | BSBOPS306 Record stakeholder interactions |
Learn how to create a record of information in a customer management system (CMS) gathered from a stakeholder interaction as a result of an engagement activity. |
| 12 | BSBTEC402 Design and produce complex spreadsheets | Explore how to use spreadsheet software to complete business tasks and produce complex documents. |