Sub Topics
Learning Outcomes - Module 2
3.1 Analyse strategies to effectively manage staff relationships in commercial hospitality operations.
3.2 Evaluate strategies for training staff in operational roles to meet performance targets in a hospitality operation.
This course will analyse how staff management strategies such as teamwork, communication, cultural awareness and conflict resolution can be effective in creating a harmonious and productive workplace.
It will also examine the details of an effective and informative job description, develop an induction process for a new kitchen staff member and describe on-going training to improve staff satisfaction and business productivity.
Daily Planner | |||||
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Week 1 |
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Self Directed Learning | Key features of a job description. | Factors affecting decision to apply for a job. | Compare/contrast restaurant GMs to other sectors. | My Employability Skills Exercise. | No SDL |
Week 2 | Experience & Qualifications |
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Self Directed Learning | Effective interview questions. | Job description template. | Kitchen brigade flowchart. | Casual vs part-time employment. | No SDL |
Week 3 |
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Self Directed Learning |
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YouTube – good & bad inductions. | First day on job scenario. | Induction Overview. |
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Week 4 |
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Self Directed Learning |
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Personal career SMART goal(s) | KFC training video analysis. | Evaluation methods. |
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Week 5 |
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Self Directed Learning |
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Extract from Steve Jobs Movie. | Top 10 causes of workplace conflict. | Giving & receiving feedback. |
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Week 6 |
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Self Directed Learning | Unresolved workplace conflict. | Kwame Christian TedTalk. | Reading body language. | Email etiquette | No SDL |
Week 7 |
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Self Directed Learning |
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Harmful listening response styles. | ‘Street Calculus’ cartoon analysis. | Judgements & Assumptions journal writing. | No SDL |
Week 8 |
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Self Directed Learning |
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Preferred working styles. | Supporting diversity in the workplace. | Critical analysis - head chefs’ leadership styles. |
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Week 9 |
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Self Directed Learning |
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No SDL | No SDL | No SDL |
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Week 10 |
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Watch 'Downfall: The Case Against Boeing'. | |||
Self Directed Learning | Submit both assessments to Turnitin | Preparation for the next Module. |
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