What you will be studying

This introduction provides an outline of the course and what you can expect.

In this module you will explore the principles of effective communication including the models, modes and types within the context of community services. This module is about recognising the influences on communication, how to utilise different communication techniques, and the importance of considering how you communicate where constraints are present. Within this industry there is a need to consider non-verbal communication as a primary source of information, and as such you will examine person-centred service principles, communicating with their needs in mind. This module also asks you to recognise adverse events, conflicts, reporting and documentation requirements. Lastly as part of this module you will be asked to promote and exhibit a positive improvement mindset, seeking feedback and consulting internally to improve practices, procedures, and skills.

This module asks you to become familiar with the legislations that cover the topics of discrimination, dignity of risk, duty of care, mandatory reporting, confidentiality to name a few. You will also start looking at the Universal declaration of human rights and the interrelation between human rights and human needs. This module will also explore a critical aspect of any care role which is the professional boundaries when dealing with vulnerable people. This includes conflict of interest, legal situations and the policy frameworks in place for this industry. Within the context of any carer roles there are always circumstances that arise where your heart and the law are in conflict, and this module will prepare you for these situations by giving you the knowledge of how to work within the legislation and maintain both yours and your client’s safety.

This module looks at cultural competence and how you as an individual appreciate, respect and contribute to an inclusive workplace. You will be asked to reflect on your own perspectives and bias around cultural, political, economic, social, and generational differences, as well as how you as a care worker can promote a structure of positive response to a diverse environment. In this module you will also be asked to consider marginalised groups, and how the legislation as well as human rights are instrumental in the care you provide people from diverse cultures.

This module is both informative and fun!! This module asks you to explore the basic human body’s anatomy and physiology, delving into the body systems and their included organs. Once you have a good understanding of how every part of your body interrelates, you will then start looking at processes, conditions, and resources the human body needs to support healthy functioning.

This is a theory-based module that examines the way in which care workers can practice safe working habits. This is an industry that is at high risk to injuries, for both clients and workers, so it is important to refresh your knowledge and skills around how to undertake manual handling, infection control and hazard identification appropriately. With the help of this module’s activities, you will walk away with the knowledge of WHS legislation, symbols and terminology for safe practices in this industry, possible hazards including that of the client themselves and how to manage these, and the significance of workplace policies and procedures.

This module also enhances your WHS knowledge, focusing on additional infection precautions. Given both the world we currently live in and the vulnerability of the people you are caring for, it is vital that you are aware of the protocols associated with infectious diseases and how to manage them in your environment. Particularly processes associated with management of contaminated waste, personal protective equipment, cleaning and sanitising, chains of infection, the basis of infections as well as the methods of transmission, to keep both yourself, your colleagues, and your clients safe and well.

This module allows you to add information relating to your SWLA.

In this module you will undertake a very practical learning experience to give you the skills on how to practice personal care effectively. This module requires that you support two (2) individuals according to their individualised care plan, in the activities that they may require, such as bed bathing, dressing, feeding, shaving, showering, toileting, using aids, transference and falls recovery. It will require you to understand the duty of care legislations, WHS manual handling legislation and of course privacy and confidentiality legislation. As a bonus, you will encounter what really assisting someone vulnerable feels like. It’s a very beautiful experience.

You will explore terminology such as person-centred, strengths-based and self-care capacity. This module requires that you can read, understand and interpret individualised care plans, recognise and support a client’s own identity and preference and learn how to avoid imposing your own values and attitudes as a result. It is vital that our clients feel independent as well as supported, as there is a clear link between wellbeing and feeling constricted or restricted. You will explore the effect of abuse and neglect of human development and be asked to reflect on your understanding of good health. Here is a video to help explain this in a snapshot and get you excited:

Care Act films by Iconic Productions - www.iconictv.co.uk

This module takes several of the other modules’ concepts and topics, asking you to determine support needs, provide support services, monitor support activities and report and document client care. This module asks you to look at service delivery models, consider the ethical and legal requirements, and factors that affect people requiring support. It is also an important module for communication and recognising where and how to access support where activities or situations are out of your scope of knowledge. There is a video below to assist you in understanding what individualised support entails.

This module asks you to consider how to build relationships with your clients that promote empowerment and develop trust and goodwill. It is a very vulnerable thing to rely on another person for your care, so you as a carer are being asked to recognise the importance of respectful relationships in providing services to your clients. In this module you will look at re-enablement and be asked to define disempowerment in the context of care. You will also explore stereotypes, attitudes and myths that have a direct effect on your clients’ well-being and cause their disempowerment. There will be topics such as the psychological and physiological changes in ageing, abuse and neglect, confidentiality, and disclosure. You will also look at the structure and profile of the aged care sector.

This module is an exploration of working positively with carers and families of people using the services. You will learn to include carers and family members as part of the team and develop skills and knowledge to assist them to support their loved one in addition to promoting their rights, and to take care of their own health and wellbeing. You will explore the role of the carer and family member and learn strategies to help maximise their ongoing support and involvement with their loved on as well as provide ways to respond to their own physical and emotional health and wellbeing.

This module will help you understand the requirements of care when working outside of a care facility and in the home environment. This module will provide you with the information to keep you safe, operate with respect in the client’s environment, how to negotiate the individualised plan in practice, and finally how to ensure that workplace documentation and reporting still occurs according to workplace policies and procedures.

This module will help you understand how to facilitate the empowerment of people with disability and deliver rights-based services using a person-centred approach in conjunction with individualised plans. You will develop skills and knowledge to facilitate and access a wide variety of choices that will assist two (2) people with disability to reach their personal goals, using oral communication skills to maintain positive and respectful relationships and appropriate non-verbal communication strategies with the person with disability. This module focuses on a commitment of empowerment for people with disability through self-reflection, identifying changes in various frameworks and fostering human rights to utilise a person-centred approach to facilitate choice and self-determination for people with disability.

This module allows you to add information relating to your SWLA.