What you will be studying

This module will be looking at the role of critical thinking in the workplace. You will be analysing work processes and determining solutions using critical thinking concepts. You will review decision-making practices, present your proposal, seek feedback and identify areas for self-development.

This module is about understanding current methods of collaboration, reviewing existing digital technology and identifying opportunities for implementing digital technologies for workplace collaboration in a world where distance and time zones need no longer be barriers to effective teamwork.

In this module, you will see what it takes to establish, develop and maintain effective work relationships and networks. This starts by looking at the business development goals of the organisation, reviewing the opportunities available for building business contacts and building on those contacts using written and verbal communication. Once the relationship is established, you will move on to developing rapport, identifying barriers and negotiating through difficulties to maintain and improve those relationships.

This module introduces you to both the practical and legislative requirements of work health and safety. It begins with providing information to the work team about WHS policies, procedures, hazards and outcomes of risk assessments. It goes on to discuss consultation mechanisms to facilitate work team participation in managing work area hazards and identifying and meeting the training needs of team members. The module also covers the procedures and legal requirements for identifying hazards and assessing and controlling risks, and finally addresses organisational procedures for maintaining WHS records.

You will learn how to plan complex documents taking into consideration your audience, the purpose of the document and your organisation’s policies and procedures. You will cover formatting, content overview and the logical sequencing of information. You will develop a draft document that satisfies the defined purpose and requirements and then identify gaps in the required data, collecting additional material from relevant sources if required. Lastly, you will see what it takes to finalise a complex document. You will check to see whether the document’s purpose and requirements have been met and check grammar, spelling, style and punctuation. The final steps are to confirm approval of the draft text, incorporate any amendments into the final copy, apply basic design elements, check the document and confirm all requirements are met.

This module covers how best to prepare for communication, what planning needs to be done and the importance of feedback. It describes the different types of communication you are likely to need in an Australian workplace and provides you with the opportunity to select presentation methods and communication strategies based on the requirements of the audience. This module also discusses the use of interpersonal skills, problem-solving and decision-making skills to build relationships and facilitate respectful communication considering the needs of those from diverse backgrounds.

In this module, you will be looking at what it takes to stay healthy in the workplace. You will identify factors that may impact your own physical and mental health, research strategies for health management and review resources available to you. You will also be looking at the legislation and organisational policies and procedures relating to health and wellbeing. This will lead to the development of strategies for managing personal health and well-being, sharing these strategies with relevant personnel and scheduling activities that align with those strategies. Finally, you will understand the importance of monitoring your own performance, identifying changes in circumstances and reviewing and updating your personal strategies as needed.

This module will help you to plan and prioritise your work tasks. It begins with identifying task requirements and your accountabilities, discovering whether there are any barriers to satisfactory performance and developing a personal work schedule. It then focuses on implementing that work schedule – from communicating with the relevant stakeholders to monitoring and documenting any variations between expected and actual work performance. Importantly, it then discusses seeking and evaluating feedback, analysing variations in expected performance and updating your personal work schedule to reflect this feedback and any changes in circumstances.

This module helps you to develop the skills and knowledge to undertake a minor project or part of a larger project. You will learn about establishing the parameters of a project, understanding the context of your project and the stakeholders and resources involved. You will then work on developing a project plan, and a project budget, identifying risks and developing a risk management plan and then finalising the plan ready for the commencement of the project. The next phase is understanding the communication and record-keeping requirements and implementing and monitoring plans for managing the project. Lastly, you will complete the project documentation, obtain sign-offs, review the project outcomes against the plan and document feedback and suggested improvements.

You will prepare meeting documentation and details including notice of the meeting, agenda and meeting papers according to organisational requirements. You will take notes of the meeting, outlining key decisions and actions for implementation. You will review your minutes for accuracy, submit them for approval and distribute post-meeting materials to attendees within designated timelines.

In this module, you will learn how to create a record of information in a Customer Management System (CMS). This involves collecting information from the stakeholder interaction, identifying the organisational policies and procedures and determining the information to be included in the record. Details are then entered into the required CMS fields and finally checked for completeness, accuracy and discoverability and saved according to organisational policies and procedures.

This is a comprehensive module that starts by taking you through the basics of setting up an ergonomically sound personal work environment. It addresses work organisation strategies and energy and resource conservation techniques. You will learn to use spreadsheet software functions and formulae, link spreadsheets, format cells and use data attributes assigned with cell references. You will also automate and standardise spreadsheet operations, import and export data between compatible spreadsheets, represent numerical data in graphic form and name and store spreadsheets in accordance with organisational requirements.