Introduction

Welcome to Develop Emotional Intelligence.

As you progress, you will learn specific skills and knowledge on developing emotional intelligence including the following:

• Understanding emotional intelligence.
• Tools to enhance your emotional intelligence and that of your team.
• The power of emotions and the influence they have in the workplace.
• Building awareness of cues and emotional triggers for yourself and others in the team.
• How to respond to emotions and triggers.
• The importance of modelling as a leader to foster successful work teams.
• The importance of feedback and how to use it to improve yours and your team’s performance.
• The impact of emotions on team dynamics.
• The impacts and factors related to emotional stress.
• Identifying and understanding cultural intelligence.
• How to factor in cultural differences within your work team.
• How to support development of emotional intelligence in others.

Let’s begin.