Summary

Congratulations! You have now completed your learning of Developing Emotional Intelligence.

By now, you will have developed an understanding of the following.

• The impact of emotions and how to recognise them, including emotional triggers.
• The relevant policies and procedures should be in place for you when managing your own EI and the team.
• Methods and strategies to apply when assessing your own EI, including how to recognise strengths and weaknesses. How to develop EI within yourself and what to do when you find this area is lacking, along with ways to build on EI.
• The various types of feedback you receive and can give align with fostering EI.
• Recognising the emotional needs of others, including:
  • Identifying their strengths and weaknesses
  • Identifying their emotional cues and how to respond appropriately
  • Understanding cultural responses to emotions and how to address various needs
  • Identifying and responding to emotionally charged situations, including feelings of anger, fear, frustration, guilt, and embarrassment.
• The importance of flexibility and adaptability when addressing the emotional needs of others.
• Developing the EI of others, including:
  • Educating them about EI
  • Team building
  • Setting expectations
  • Implementing a reward initiative when practising EI
  • Helping employees maintain emotional balance
  • Evoking empowerment.
• Establishing successful teams and how best to build positive workplace relationships.

Let us finish the topic with an end of topic quiz to test what you have learnt.

Knowledge check

Work through the following five (5) questions to test your knowledge on developing emotional intelligence.

Click the arrows to navigate between the tasks.

The following are a bank of additional resources you can refer to with your learning of EI.

• The following video is an interview with Daniel Goleman, Psychologist where he explains how best to use emotional and social intelligence to improve your own and your organisation's performance.
  • Social Intelligence and Leadership - YouTube
• The following video outlines how miscommunication can take place without recognising the non-verbal cues of others. Be mindful as you are watching, the facial expressions, pitch and body language.
  • The Importance of Nonverbal Cues as told by "Friends"
• To learn about working confidently in different cultures read the following article on cultural intelligence.
  • “Cultural Intelligence: Working Confidently in Different Cultures”
• The following article explores some of the challenges managers might face when working with people from different backgrounds
  • “4 Examples of Cultural Differences for Managers”