{"choices":[{"subContentId":"05375000-cbe1-4f2f-94ca-9dfc43ca3fe7","question":"

What would be the best way to respond to this customer? <\/p>\n","answers":["

It sounds like you are feeling pretty sick at the moment, let\u2019s have a chat about your symptoms.<\/p>\n","

You just have a cold, nothing to worry about. I can show you some products that will make you feel better.<\/p>\n","

This does sound serious, I better get the pharmacist to talk to you.<\/p>\n"]},{"subContentId":"1067495f-dbdf-4535-b79d-9a406f82de8b","question":"

When communicating with this customer, what factors will you take into consideration?<\/p>\n","answers":["

She appears to be worried and anxious.<\/p>\n","

She appears frustrated and in a hurry.<\/p>\n","

She appears to not understand English.<\/p>\n"]}],"overallFeedback":[{"from":0,"to":100}],"behaviour":{"autoContinue":true,"timeoutCorrect":2000,"timeoutWrong":3000,"soundEffectsEnabled":true,"enableRetry":true,"enableSolutionsButton":true,"passPercentage":100},"l10n":{"nextButtonLabel":"Next question","showSolutionButtonLabel":"Show solution","retryButtonLabel":"Retry","solutionViewTitle":"Solution list","correctText":"Correct!","incorrectText":"Incorrect!","muteButtonLabel":"Mute feedback sound","closeButtonLabel":"Close","slideOfTotal":"Slide :num of :total","scoreBarLabel":"You got :num out of :total points","solutionListQuestionNumber":"Question :num","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."}}

Node_8536_Activity-20_caseStudyColds