Assessment Consultation
Assessment Consultation
M00181A
MKT102 Service Marketing
Managing Service Recovery Through Crisis or Service Failure
Managing Service Recovery Through Crisis or Service Failure
Managing Relationships and Building Customer Satisfaction and Loyalty
Managing Relationships and Building Customer Satisfaction and Loyalty
Managing Customer Service and Managing People
Managing Customer Service and Managing People
Balancing Capacity and Demand
Balancing Capacity and Demand
Creating a Marketing Advantage Through Service Delivery Channels
Creating a Marketing Advantage Through Service Delivery Channels
Developing Pricing Strategies to Match Customer Expectations
Developing Pricing Strategies to Match Customer Expectations
Integrated Services, Marketing Communications and Crafting the Service Environment
Integrated Services, Marketing Communications and Crafting the Service Environment
Developing the Core and Supplementary Elements of Service Products
Developing the Core and Supplementary Elements of Service Products
Positioning Services in Competitive Markets
Positioning Services in Competitive Markets