In order to get a better understanding of who does what within NZMA, and Up Education, it’s important to know who you can contact for different things that come up throughout your teaching journey.
Click on the job titles below to learn what each role is responsible for within NZMA.
The Campus Manager is responsible for all things that happen at a campus level. They look after the general operations, all outcomes (incl academics, parity, graduate outcomes), HR questions, Health & Safety. They however don’t do all of the work themselves, a Campus Manager has plenty of support teams, that help them with these different parts of their campus operations, to ensure it runs successfully. Some of these teams are listed below. As a new tutor your first point of call will be your Campus Manager.
All campuses are assigned a Learner Success Lead. Some LSL’s will look after multiple campuses, this depends on what the needs are within each campus. A Learner Success Lead supports the CM by ensuring equitable outcomes are achieved for their particular campus. There are 3 priority learners when we are focusing on equitable outcomes; Maori, Pacifica and students with a disability.
The LSL‘s specialise in supporting these learners and providing, learning tools, support and training to tutors on best practices when supporting these learners.
You may have more than 1 Course Advisor on your campus. A Course Advisor is the person that enrols students into the programme of choice. They conduct a campus tour for the new student and sometimes their whanau. They are the first point of contact for any new student looking to enrol into one of our programmes.
All campuses will have a form of a Campus Administrator (this could be a shard role, or a hybrid role, depending on the size of your campus). This role is responsible for greeting all new visitors, they will work with the CM to ensure H & S is adhered to. They are a general support for the campus staff on all things administrative.
Some of our larger campuses will have a Team Leader. This role was designed to support the Campus Manager, staff and students with day to day operations. If the Campus Manager is not available, or is off site, the Team Leader is normally then in charge of the campus daily operations.
Some of our campuses have a senior tutor, they are a great person to reach out to as a new tutor when you are wanting to better understand your role as a tutor. Senior Tutors have been in the tutoring role for longer than most other tutors and have knowledge and experience in the classroom.
A Career Navigator, is available to students to support them into employment. They are always connecting with relevant industry partners to ensure we have a strong relationship, so that we become their first choice when choosing employees.
Click on the job titles below to learn what each role is responsible for within NZMA.
NZMA currently has 2 x L & D leads. They support Campus Managers to have new tutors achieve their NZCATT qualification, and tutors professional development plan. They support and grow tutor capability to build confidence in general classroom delivery.
FAL’s look after the writing of all of our programmes, ensuring programme reviews are done on existing programmes, and making changes to current programmes to ensure they are fit for purpose. FAL‘s scope new programs that NZMA may choose to deliver, the programme then needs to be approved by the qualifications governing body NZQA. The FAL’s will also decide what is an appropriate assessment mode, based on qualification Learning Outcomes.
Once a programme has been approved by NZQA, the FAL’s pass it on to the Creative Content Team who then write all the assessments, marking schedules, Tutor and Student Resources. They will then save all new resources into the Curriculum Approved Teams folder for the programmes. Any feedback on the programme content can be submitted to the Creative Content Team via a Continuous Improvement Form (CIF).
To ensure that we are operating to a high standard, and to ensure we adhere to our responsibilities as a tertiary provider, The Quality team maintain NZMA’s Quality Management System (QMS). The QMS sets organisational standards within policy and process to ensure we comply with regulatory requirements. The QMS applies across all aspects of NZMA’s business operations, and includes internal policies, processes and procedure guiding – why we do things, what we need to do, and how we do it. The Quality team annually review compliance with QMS through reviews and campuses meetings Campus Quality Compliance Reviews (CQCR) to ensure processes remain effective and fit for purpose.
The registry team look after our SDR (Single Data Return). NZMA is responsible for submitting data such as enrolments, qualification completions 3 times annually. This team look after all administration and compliance requirements for both domestic and international students, to ensure data integrity on our SMS (SELMA). They submit reports to our External stakeholders for things such as funding reports, fees free, StudyLink, immigration. The team are also responsible for the set up of programmes within CRM and SELMA (including fees). This team works closely with the finance team to manage fees through public trust.
The team also supports the Head of Quality to prepare for NZMA audits (internal and external).
