Services available for referral

Submitted by therese.thomas… on Thu, 09/07/2023 - 12:22

Employee Assistance Program (EAP)

Employee Assistance Program or EAP is a counselling service provided by employers to their staff. EAP is there to support an individual’s emotional & psychological well-being both in the workplace & in their personal lives.

Employee Assistance Programs or EAP provide free and confidential support services to employees within the workplace. These support services include:

  • Confidential assessments
  • Short-term counselling
  • Referrals
  • Follow ups.

These services are available for all employees working throughout Australia.

There are different EAP providers. This information should be readily available for you. If you are unsure you should ask your supervisor or Human Resources officer for information about the provider you can contact.

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A person lying on the bed sad and about to call for support

Here is a list of different services you can access for support:

Professional assistance:

  1. GPs
  2. Psychologists
  3. Psychiatrists
  4. Mental health nurses
  5. Occupational therapists and social workers
  6. Counsellors
  7. Case managers
  8. Rehabilitation
  • Lifeline
    • 13 11 14
    • 24hr counselling and crisis support chat.
  • Kids help line
    • 1800 55 1800
    • 24hrs 7 days Telephone,
    • web-based and email counselling service for people up to 25 years.
  • Mensline
    • 1300 78 99 78
    • 24hrs 7 days
    • Men with relationship or family concerns
  • PANDA
    • 1300 726 306
    • 9am – 7:30pm Monday to Friday AEST
    • Women, men and families affected by anxiety and depression during pregnancy and the first year of pregnancy. Also provide support relating to postnatal psychosis.
  • Suicide call back service
    • 1300 659 467 24hrs 7 days
    • Telephone and online counselling for anyone affected by suicide.
  • Beyond Blue 1300 224 636
    • Telephone counselling service.

Mental health crisis numbers

  • ACT: Mental Health Triage Service
    • 24hrs 7 days
    • 1800 629 354
  • NSW: Nearest hospital or Mental Health Line
    • 1800 011 511
  • NT: Northern Territory Mental Health Services
    • 1800 682 288
  • QLD: MH CALL Triage Service 24hrs 7 days
    • 1300 642 255
  • SA: Mental Health Triage Service
    • 13 14 65
  • TAS: Mental Health Services Helpline 24hrs 7 days
    • 1800 332 388
  • VIC: SuicideLine
    • 1300 651 251 or Nearest hospital
  • WA: Mental Health Emergency Response Line
    • 1300 555 788 or 1800 676 822, RuralLink: 1800 552 002

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