Determine Digital Content Needs

Submitted by troy.murphy@up… on Thu, 10/05/2023 - 13:59

What will I learn in this section of the module?

In this section, you will learn about the following:

  • Determine organisational written and visual digital content needs.
  • Access and review organisational templates and content style guides to inform content development and ensure content consistency.
  • Identify platform functionality and limitations to inform content development.
  • Determine use of content across internal and external platforms to inform content development and allow ease of use across multiple platforms.
  • Access product and organisational information required for content development.
  • Plan content development that aligns with organisational branding and marketing activity.
Sub Topics

Your digital audience is constantly evolving. An average page visitor is more affected by visuals than words. After all, it’s certainly more interesting to see stunning images as compared to walls of text. You may notice that influencers on social media platforms have embraced this concept, and their whole brand revolves around quality visual assets.

While written content will continually provide educational advantages for your readers and help you to enhance SEO and keywords, visual content is crucial for levelling up your social media.

Custom visual content must be an integral part of your digital marketing approach. From videos to branded visuals, this kind of content accelerates customer engagement and strengthens your audience organically.

Visual content helps every aspect of your marketing strategy, including SEO, social media, and even video advertising. Generally, consistent, high-quality visual content makes your company stand out and is vital in building your brand image.

Below are some of the kinds of visual and digital content that your organisation needs to enhance its online presence:

A diagram showing types of digital content

Valuable and Inspiring Content 

There's considerable content in the world. When a consumer has to choose the efficacy of a brand, it's hard to stride through it and arrive at core values. Creating meticulous content packed with value-adds and game-changing concepts will always position your product for success.

Customer Feedback

While thought leadership articles and speaking engagements create brand awareness and interest, word-of-mouth and customer testimonials on social media and rating sites have significant effects. Online reviews affect customers' purchasing decisions, and for this reason, companies must prioritize customer experience with the proper resources and processes to deliver excellence every day.

Content that Triggers an Emotional Response 

Know your customers. Meet them where they are. You've got to be whole-brained, sincerely. Catch their attention through emotion since that’s what leads to action: pepper facts, statistics, and logic into your emotional reason to consider.

Video thought leadership content 

Video thought leadership content is an excellent way to talk about trends, concepts, and topics that are important to your audience. Find those thought leaders in your company or even your customer base, and make an online dialogue, which will lend additional integrity and more in-depth discussions about your product and offerings.

Live Demonstrations 

The classic fear with online acquisitions is the product "not appearing as promoted." Even with prerecorded videos, there is a concern that the product is shown in the best possible light. Instead, using a more raw method like live demonstrations with real people works considerably better, as the product is shown precisely and honestly, building trust with the target audience.

Customer Testimonials

Customer feedback and user-generated content (UGC) are two essential kinds of content. It can be repurposed and used in diverse ways, including on and offline. Paid and organic social media, emails, landing pages, videos, and direct mail will come alive through the creative usage of customer reviews and UGC. Customers are more likely to trust people who look like them instead of brands.

Podcasts

A great way to create your online presence is by finding opportunities on podcasts. Being a podcast guest needs little investment and will expose your product to an entirely new audience every time you are interviewed on a new show.

Content about your team

People need to do business with people. Sharing content about your group and your company's efforts in the local community helps your business be more relatable. These posts on social sites consistently rank better with engagement than other kinds of posts.

Content that shows your thinking

If you're a service company, your customers are employing you for your thinking. Ensure that anything you publish online demonstrates your analytical thinking at its best, not just your understanding of the facts.

Content aligned with the sales funnel

Content strategy is not one-size-fits-all. Knowing your client journey funnel, including your sales funnel, is crucial. Thought leadership content is useless if it gets in the way of someone willing to convert or purchase now. At the same time, irritating sales messages when someone is in research mode can complicate and push prospects away.

White Papers, Case Studies, Guides 

Online content is a great chance to provide valuable tools and resources for your target audience. Make use of thought leadership pieces, case studies, guides, white papers, toolkits, and more that offer solutions and showcase your products and services. When a client finds real value in your online content, the relationship begins and develops trust for future purchases.

Educational Content

Most customers of products and services are not specialists in every area they explore. To help these customers, educational, balanced content that teaches viewers the "whys" and "hows" of your domain, from novice through more sophisticated topics, is the content that works. Educating your audience gives your company credibility, generates brand loyalty, and makes the content very shareable.

Social Proof

The best kind of content leverages either case studies or stories in the clients' own words. Social proof is one of the greatest motivators for customers to choose one product over the other.

Some other considerations that you may need to consider when looking at the visual digital content needs determined by an organisation may include: 

  • Content Types: Determining the content that best suits the audiences and the goals of the organisation. Digital content varies this can include 
    • Blog posts 
    • Videos
    • Infographics
    • EBooks
    • Social Media etc
  • Content Themes and Topics: Identifying key themes and topics that align with the organisation, the products and services offered and the audience's interests. Consider trending and evergreen topics. 
  • Content Frequency: Decide how often you will create and publish content. Which platforms will this be delivered on, looking at market trends and audience? Consistency is key; make sure you have a plan and adhere to it. 
  • Budgets and Resources: Determine the budget and resources required for content creation nd promotion. 
  • Compliance and Legal Considerations: Ensuring that your content complies with relevant laws, industry regulations and ethical guidelines. 
Explore

Using your research skills, try and answer the following questions to find more information: 

  • What is visual content? Is there any visual content that you have seen being marketed that has engaged you? 
    • Facebook Ads? Influencer Ads, Television Advertisements?
  • What are the different kinds of digital content that organisations need to enhance their online presence? 
Close view of a person using a mouse

A content style guide is a series of guidelines for the writing and formatting of content for a particular publication, organisation, website, or field as a whole. Eventually, style guides establish and impose style rules to improve communication and foster stability.

Your organisation perhaps already has a style guide for design. But if your business is creating content — whether it’s posted on your business blog, Medium, LinkedIn, online publications, or other platforms — you want a style guide for your content, too.

Creating your own content style guide is useful for the following functions:

Consistency

A cohesive visual experience is one of the main characteristics of brand identity that help you establish a trustful relationship with your audience.

Shared vocabulary

When all your group members have one document they can refer to, the work becomes collaborative.

Onboarding

New designers can make design choices from the very first day and don’t have to continually bug older personnel.

Code standardization

UI style guides help make consistent HTML, CSS, and JavaScript code so front-end developers can adhere to designers' same guidelines.

What to include in your digital style guide?

A diagram showing style guide components

Grid system

It is one of the most significant and yet underrepresented web design components – grids. Just like a photographer would frequently use the rule of thirds to make a balanced shot composition, UI designers use lines, columns, and margins to produce the backbone of a web page. Every web page designing method starts with a grid. So, setting a grid policy will make sure that all pages have the exact dimensions and component configuration.

A basic grid system consists of:

  • Units
  • Gutter
  • Column or container

Layout

There are not many kinds of layouts found on the web. Usual web pages consist of such components as header, footer, sidebar, and the main area. They are made using a grid, the width, height, and objective of each section.

Kind of information that includes in the style guide

  • Size of each layout element for each type of screen
  • A use case for every layout you have
  • Minimum width of the key area for best readability
  • What layout blocks can be forgotten for the mobile interface.
  • Element behavior during scrolling

Colour Palette

Here are a few suggestions about the colour organisation in a style guide:

  • Present color instructions in various codes: Hex, RGB, CMYK
  • Identify different levels of opacity for every colour
  • Don’t ignore background colors
  • Incorporate text and link colours with clear use cases for every hue (e.g., light blue for links, burgundy for alerts)
  • Individually create a grey palette so that you don’t end up with various shades of grey.

Typography

Your brand’s typography is one of the most significant yet unnoticed features that represent your brand. The main typography qualities you want to include in a style guide are the font, hierarchy, size, weight, letter-spacing, line-height, and color. By ignoring these specifications, you encourage designers to adhere to their intuition or spend extra time imitating past designs. This is what leads to typographic inconsistencies.

Here are some suggestions that will make your typography guide helpful and pleasing:

  • Provide links to download fonts directly from the guide
  • Indicate the use of bold and italics
  • Describe in what context each typeface must be used. For example, red and bold text style suggests system errors or alerts.
  • Offer a fallback font if your main font is custom.
  • Provide similar font selections for different operating systems

Iconography

Icons assist your design in communicating familiar ideas via visual cues. They’re often straightforward yet attention-grabbing and permit designers to express their creativity. Your user interface likely includes only some icons. And, if all of them weren’t created by the same person or at least downloaded from a similar stack, they possibly don’t look uniform.

Logos

Your logo is a pattern element that doesn’t need a lot of change. Businesses often give more suggestions about not using their logo instead of the accurate ways of using it. To make a logo impactful and helpful to your brand, properly clarify using it correctly across your designs.

Here’s what to incorporate in your logo usage guidelines:

  • A color scheme that works finest with your logo
  • Make use of cases for each secondary logo
  • Font and color applied for wordmarks
  • Comprehensive dos and don’ts of a logo change

Imagery

Choosing pictures for your design is frequently subjective. Some individuals find lens flares and stock-like families impactful, whereas others prefer abstract imagery. As designers frequently have to dig through stock libraries for appropriate pictures, they need to do this with a particular vision of what they want to symbolise.

Reflection

Have a think about what you have just read and reflect on the following questions.

  • Think about some functions of creating your own style guide.
  • What are the different factors to include in a digital style guide?

In company enterprise terms, a digital platform can be thought of as the totality of a place for exchanges of data, goods, or services between producers and customers and the community that interacts with said platform. It’s important to understand that the community itself is an essential piece of the digital platform—without that society, it has very little fundamental value.

We interact with digital platforms continuously thanks to the achievement of the digital platform method. Digital platforms take a lot of various forms depending on the business model they use and the particular purposes they seek to serve. Instances of successful digital media are:

  • Social media platforms like Twitter, Snapchat, Facebook, Instagram, and LinkedIn
  • Knowledge platforms like StackOverflow, Yahoo! Answers, and Quora
  • Media sharing platforms like YouTube, Vimeo, and Spotify
  • Service-oriented platforms like Uber, GrubHub, and Airbnb

Digital platforms are no longer a new method, nor are they narrowly used in their specific use cases. Digital platforms provide value to everybody within the ecosystem of the platform while turning an income for the organisation that made and maintains it through various industry models, such as:

  • Advertising
  • Subscriptions
  • Pay as you go
  • Any combination of these and other profit-turning approaches

 

Components of Digital Platforms

Another means to describe digital platforms is the critical pieces necessary to create an effective digital platform. The key features of a digital platform are:

  • Ease of use and instant appeal for users
  • Dependability and security (clear terms and conditions are necessary, including privacy protection and assurances for intellectual property and data ownership)
  • Connectivity through the use of APIs that permit 3rd parties to expand the ecosystem of the platform and its abilities
  • Facilitation of exchanges among users (producers and consumers)
  • Offering value to the community and as a function of the size of the society (the more significant the community, the more important the platform can provide to all parties involved)
  • Capability to scale without causing performance deprivation

Digital transformations look different for every company because every organisation has other objectives in mind. Still, a tangible goal to seek through digital transformation is the innovation of a digital platform. While there is no scarcity of digital media, there is still plenty of room for modernisation and niche services that have customers waiting for the day when their needs have finally happened.

Creating a Digital Platform

Many digital platforms contend for similar audiences but leverage their competitive benefits and unique facets to reach their specific audience as they seek to grow. Some digital platforms like Facebook and YouTube have a stranglehold on the most significant portions of market share. But these are by no means secured on their seats of power as new competitors vie for control.

Crucially, unseating the giants at the table is not a crucial step for finding your achievement.

Making a digital platform for your organisation will give you a competitive advantage over your rivals by making sure you service your niche with the tremendous value proposition of the services and your platform’s community. A profitable digital platform performs two essential functions:

  • Facilitates exchanges of goods, services, or data
  • Leverages the community to give enhanced value to everybody within the ecosystem

Adopting digital transformation by empowering your organisation to challenge the status quo and experiment without fear of failure is vital for innovation that will permit you to carve out your niche. Creating a robust digital platform that offers ease of use, trustworthy transactions, and protections for customers from bad actors is a subtle balancing act that can offer incredible levels of success for those who can handle it.

Reflection

Have a think about what you have just read and reflect on the following questions.

  • What is the importance of digital platforms?
  • What is the essential functions of digital media?
A group of people accessing information on multiple devices

Digital content is any form of media that uses electronic devices for distribution. This form of media can be made, viewed, modified, and distributed through electronic devices. It is commonly used in software, videos, video games, websites, social media, and online promotion. Even though digital media is part of our daily culture, business owners still feel uneasy about replacing their paper advertising with digital marketing services.

However, with the continual shifts in technology, one cannot deny digital media's impact on our way of life. It shifts the way we educate, entertain, publish and interact with one another every day. And, as a result of this influence, digital media drives the business world out of the industrial age and into the information era.

Business plans are being modified to fit a digital strategy. We are no longer composing things with pens on paper but instead connecting through digital devices.

Similarly called digital media, this type of content can include:

  • Digital versions of conventional physical media, like images and documents.
  • Audiovisual content such as digitally encoded music and video.
  • Natively digital items such as web pages, software programs and social media posts

 

Types of digital content and its uses

In a content advertising context, digital content describes assets generated and deployed in service of a company’s overall marketing approach. Digital content you’d usually find in content marketing includes documents, static images, motion graphics, web-based assets, audio content, and interactive content types.

Documents 

The documents used in digital content marketing are intended for the screen, but they are frequently formatted to make them ready for the printer. Instances include:

  • White papers
  • eBooks
  • One-pagers
  • Slide decks
  • Reports
  • Guides
  • Workbooks
  • Zines
  • Press releases

Most digital documents contain a blend of formatted text, illustrations, and branded elements. The fact that they are not tethered to an online environment means that readers can use the information offline without distractions. Plus, it’s simple to print a PDF and read the content as a physical document.

Marketers may leverage these kinds of digital documents as gated assets for lead generation, meaning somebody who wants access will need to give an email address in exchange for the resource.

Web Content 

Though PDFs can be circulated online, they still have a life outside the Internet. Indifference, other kinds of digital media are exclusively hosted online. These include:

  • Landing pages
  • Product pages
  • Blog posts
  • Articles in online publications
  • Product reviews

This could simply be repurposed as a digital document such as a how-to eBook or a static picture like an infographic. But there are benefits to having it as a web-based asset.

Additionally, content hosted on a website is more likely to appear in search results, so people looking for that kind of digital content can find it more specific. Plus, it’s simple to share in an email newsletter and through social media. Even as the range evolves, the link must still point to the same place.

Static Images

Images can be integrated into digital documents or web-based content. But they can also be separate pieces of content that are saved and disseminated like digital documents, like PDFs, JPEGs, or related file formats.

Because they’re fixed — without moving elements or audio — it’s likely to post, print, embed, screenshot, and distribute them across an array of multiple channels.

Kinds of static images and graphics frequently used in content marketing include:

  • Digital illustrations
  • Digital photos
  • Infographics
  • Memes
  • Banner advertisements
Motion Graphics 

Marketers can use motion graphics to make graphical assets more dynamic and engaging by taking still pictures a step further. Whether they are composed of animated visuals or video clips, “lights, camera, action” content can include:

  • YouTube videos
  • Instagram Reels and Stories
  • TikTok videos
  • GIFs
  • Animated infographics
  • Screencasts
  • Video advertisements

Bright, colorful motion graphics can be ideal for bringing product messages to life, showing steps to follow, and communicating something human or witty that’s hard to get across with other kinds of digital content.

Audio Content

Video and audio content work well together, but audio can also hold its own in a content marketing context. A few kinds of digital content featuring audio elements are:

  • Podcasts
  • Songs or jingles
  • Audiobooks
  • Radio adverts
  • Live or recorded talks
  • Voiceovers

Audio content can be found in various online and conventional channels, from music streaming applications and social platforms such as Clubhouse to public radio stations. Marketers can leverage audio’s flexibility to provide captivating digital content wherever their target audience is most likely to get it.

Interactive Content

Digital content involves the marketer and the target audience. But it’s not restricted to a two-step process. With interactive assets, the media consumer can vigorously participate in how they advance through the content itself.

The following instances of interactive content make use of some or all of the said elements such as imagery, text, audio and video:

  • Social media posts
  • Digital maps
  • Online courses
  • Virtual reality environments
  • Photo galleries with collapsible captions
  • Resource hubs o Mobile applications
  • Webinars
  • Gamified activities
  • Polls

Explore

Using your research skills, research the following questions to find out more information

  • What are the examples of static images and graphics frequently used in the context of marketing?
  • What kinds of digital media are exclusively hosted online?

Content development is the procedure of creating content to accomplish specific business objectives, including concept generation, topic research, writing, keyword research, and publishing—not just for a particular piece of content but for a long-term approach. This aligns more with the steps of developing a content approach. That process then becomes foundational support that serves the broader content marketing strategy.

A diagram explaining content development

Your content marketing idea has to go the additional mile to map out how you will execute promotions that advertise blog posts, eBooks, white papers, and other assets. But your content development procedure has to be more granular, concentrating on taking steps to write something that supports the needs of your target audience.

Taking a more thoughtful strategy to content development will keep you from publishing new information just for the sake of revising the website—and that is what will get individuals to read your blog, download some articles, and become qualified leads.

Steps for Effective Content Development 

If there were a one-size-fits-all strategy for content development, everybody would follow it. But the reality is that there is a lot of nuance to the process. Small decisions could make or break your achievement, which is why you can’t just have a spray-and-pray method, hopeful that publishing anything that comes to mind will push results.

Each’s content development process will look a bit different, but these simple steps will make sure that they cover all the bases required of a strategy that positively impacts your business.

Set Goals for Content Development 

Whether you’re looking for information about content advertising, content strategy, content development, or anything in between, you’ll perhaps notice that this is constantly the first step.

Without a concrete objective to strive for, your content development process is more likely to toss out content for content’s sake.

Think about the business objectives you want to serve with your content. It might be any number of things, including:

  • Building trust with your target customer.
  • Producing qualified leads for your sales team.
  • Sparking deeper loyalty with existing customers.
  • Enhancing the customer experience.
  • Educating prospects and consumers about your products.
  • Overcoming your competitors on high-value SERPs.
Identify your target audience 

The more certain you can get about your target audience, the better your content development process. Too frequently, content strategies take a broad approach to an audience because companies want to capture as many possible customers as possible.

But the fact is that you can’t target an audience that matches up to our customer base. For the most part, your client list will include a wide range of companies—some you constantly knew would be good tailors for your products and others you may never have considered.

When you make your content more particular, you give yourself a chance to become a highly trusted resource for a valuable segment of current or potential clients. After establishing who your target audience is, ask yourself questions like:

  • How does the target customer discover our content?
  • What is the most crucial factor for this audience when moving from understanding to consideration?
  • Are there any kinds of content that perform better than others with this audience?
  • Which other products publish content that our target audience resonates with?
Determine what makes you different

There’s so much content already offered tailored particularly to your target audience. And every second each day, other products and individuals are adding more content to the noise.

So, what do brands do in reaction? They hunt for the newest and greatest best practices that will guarantee content that gets outcomes. But you spend all that time checking off the best practices boxes only to discover one thing—that you still are not seeing the outcomes you wanted.

If you need your content to stand out over the long term, you need to realise what makes you different. Everybody will strive to be as helpful, educational, and inspiring as probable, but your particular brand voice and messaging will set you apart.

Choose your metrics for content development success

Measuring the efficiency of your content development process is crucial to long-term success. Distinguishing which pieces of content generate outcomes and which ones fall short will help you sharpen your craft and make constant changes to the content development strategy.

But there is a whole world of content marketing metrics accessible to you. Choosing where to aim your attention will be necessary, especially in the early days of employing a content development process.

There’s more than to content development than just traffic, though. You can as well track other metrics like:

  • Social Shares: How many of your supporters actively share individual content pieces with a broader audience?
  • Lead Generation: What’s the discussion rate for your content? For blog posts, are you pushing readers to download a gated asset? For gated content, are individuals who opt-in then schedule calls with your sales group?
  • SEO: How much unique traffic is your content driving per month? Has it improved since implementing a more formal approach?
  • Sales: Are readers becoming customers after consuming specific pieces of content?
Generate content ideas 

First and most important, you need to make a reasonable effort to fill your creative well. Devote time-consuming content that your target audience cares about. Subscribe to the most established newsletters, make a regular habit of reading industry blogs, listen to appropriate podcasts.

When you become a customer of the content your target client cares about, you’ll find that you’re able to piece together more original concepts for your content development process.

Write the content

Make sure you’re always writing with people in mind:

  • Talk to the pain points of your target audience.
  • Provide helpful information that would be useful, whether it was on your website or someone else’s.
  • Don’t stuff keywords into each line, hoping to meet with Google’s site crawlers.
  • Prevent turning each piece of content into a sales pitch.
Optimise content for search

Establish a target keyword in the lead-up to writing a piece of content. But even if you haven’t, you can take the time to do some keyword research after the reality and improve the post for search in the editing phase.

Hit publish and modify content development plans

As you monitor the accomplishments, failures, and feedback from content development efforts, you can begin to modify your overall approach. Making iterative adjustments will help you fuel your distribution approach with high-quality content that always sees the audience’s needs.

Explore

Using your research skills, answer the following questions to find out more information.

  • What is content development?
  • What are possible business goals that you want to serve with your content?
A group working on a marketing project

Content alone will do nothing to enhance your marketing outcomes.Pushing out content with no direction, no approach, no intent, no goals, and no targeted customer will just end up wasting your valuable time and money – even if your content is beyond amazing.

Here are some of the essential steps to create digital content that will indeed align with your organisation marketing activity:

Understand the key fundamentals and foundations of digital content 

You cannot create your digital content without these key fundamentals:

Know your content goals 

What do you look forward to accomplishing in content marketing? These are your content objectives, and they must drive your entire content approach. Identify purposes first before you do anything else.

Know your content Differentiation Factor (CDF)

Before you can make the other pieces of your plan, you have to have one basic fundamental in hand.

This factor is what divides you or your customer's brand from the billions of others out there on the internet. It responds to these questions:

  • What sets you apart from your competitors?
  • How do you help your clients and target audience differently?
  • How do you help them better than anybody else in your industry?
Know your topic area/s

Content marketing is all about offering your audience value and knowledge in the form of blogs and articles, illustrations, infographics, videos, ebooks, white papers, and more. When you offer precise, reliable, trustworthy content, time and time again, you develop trust with your people.

Of course, if you will offer all of these resources, you need something to write or talk about. It can’t be just any accidental topic, though. It has to be:

  • Relevant to what you offer
  • Relevant to your audience
  • Related to your industry proficiency
Understand your audience 

The next question that must be on your radar when creating digital content is: “Who are you writing for?”

Do audience research

Audience research is an important activity to do when you’re forming your digital content plan. This aids you get to know your targets on a deep, personal level without any speculation.

Create audience personas for your content 

An audience persona is similar to a cheat sheet that informs you of your target customer's essential facts, statistics, and demographics. This little tool not only assists you to remember your audience is made up of living, breathing individuals – it also helps you stay hyper-aimed on who you’re talking to in your content.

Know how your SEO fits 

Your ideal customer is searching on Google for knowledge. Targeting the keywords your online leads are keying into the search bar means they will find you that much quicker.

Build and solidify your online authority on your website

Creating up your online presence and authority has a wave effect:

  • It demonstrates your knowledge of your industry.
  • It builds trust with your viewers, converting them from visitors to leads to customers.
  • It builds your website’s domain authority (DA).
  • It generates essential backlinks to your website (which helps your content move up the rankings).
Create the content the right way 

• Optimise your content with keywords
• Find a workflow that works
• Map your audience persona to the marketing lifecycle
• Map content topics to your content goals
• Guest blog strategically

Explore

Using your research skills, try and answer the following questions and find out more information. 

  • What does your content need behind it to impact your audience? 
  • How can you create digital content that captures the interest of your target audience? 
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