{"introPage":{"showIntroPage":false,"startButtonText":"Start Quiz","introduction":""},"progressType":"textual","passPercentage":100,"questions":[{"params":{"media":{"disableImageZooming":false},"answers":[{"correct":true,"tipsAndFeedback":{"chosenFeedback":"

That is the correct answer.<\/div>\n","tip":"","notChosenFeedback":""},"text":"

To create satisfied, loyal customers.<\/div>\n"},{"correct":false,"tipsAndFeedback":{"chosenFeedback":"

That is incorrect, try again.<\/div>\n","tip":"","notChosenFeedback":""},"text":"To enable them to increase their prices.\n"},{"correct":false,"tipsAndFeedback":{"chosenFeedback":"

That is incorrect, try again.<\/div>\n","tip":"","notChosenFeedback":""},"text":"To make customers more comfortable with self-service.\n"},{"correct":false,"tipsAndFeedback":{"chosenFeedback":"

That is incorrect, try again.<\/div>\n","tip":"","notChosenFeedback":""},"text":"To enable them to offer fewer products and services.\n"}],"overallFeedback":[{"from":0,"to":100}],"behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"type":"auto","singlePoint":false,"randomAnswers":false,"showSolutionsRequiresInput":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"passPercentage":100,"showScorePoints":true},"UI":{"checkAnswerButton":"Check","submitAnswerButton":"Submit","showSolutionButton":"Show solution","tryAgainButton":"Retry","tipsLabel":"Show tip","scoreBarLabel":"You got :num out of :total points","tipAvailable":"Tip available","feedbackAvailable":"Feedback available","readFeedback":"Read feedback","wrongAnswer":"Wrong answer","correctAnswer":"Correct answer","shouldCheck":"Should have been checked","shouldNotCheck":"Should not have been checked","noInput":"Please answer before viewing the solution","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"

Why is it essential for businesses to set and exceed their customers' expectations?<\/p>\n"},"library":"H5P.MultiChoice 1.16","metadata":{"contentType":"Multiple Choice","license":"U","title":"Question 1"},"subContentId":"91718a23-d277-495f-848a-b91d3b0c0d25"},{"params":{"media":{"disableImageZooming":false},"answers":[{"correct":false,"tipsAndFeedback":{"chosenFeedback":"

That is incorrect, try again.<\/div>\n","tip":"","notChosenFeedback":""},"text":"Assume the customer understands how you will execute the details.\n"},{"correct":false,"tipsAndFeedback":{"chosenFeedback":"

That is incorrect, try again.<\/div>\n","tip":"","notChosenFeedback":""},"text":"Send an email outlining the details right before the execution takes place.\n"},{"correct":true,"tipsAndFeedback":{"chosenFeedback":"

That is the correct answer.<\/div>\n","tip":"","notChosenFeedback":""},"text":"

Meet to talk through the details before the execution takes place. <\/div>\n"},{"correct":false,"tipsAndFeedback":{"chosenFeedback":"

That is incorrect, try again.<\/div>\n","tip":"","notChosenFeedback":""},"text":"Follow up after the execution to see if everything satisfied the customer.\n"}],"overallFeedback":[{"from":0,"to":100}],"behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"type":"auto","singlePoint":false,"randomAnswers":false,"showSolutionsRequiresInput":true,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"passPercentage":100,"showScorePoints":true},"UI":{"checkAnswerButton":"Check","submitAnswerButton":"Submit","showSolutionButton":"Show solution","tryAgainButton":"Retry","tipsLabel":"Show tip","scoreBarLabel":"You got :num out of :total points","tipAvailable":"Tip available","feedbackAvailable":"Feedback available","readFeedback":"Read feedback","wrongAnswer":"Wrong answer","correctAnswer":"Correct answer","shouldCheck":"Should have been checked","shouldNotCheck":"Should not have been checked","noInput":"Please answer before viewing the solution","a11yCheck":"Check the answers. The responses will be marked as correct, incorrect, or unanswered.","a11yShowSolution":"Show the solution. The task will be marked with its correct solution.","a11yRetry":"Retry the task. Reset all responses and start the task over again."},"confirmCheck":{"header":"Finish ?","body":"Are you sure you wish to finish ?","cancelLabel":"Cancel","confirmLabel":"Finish"},"confirmRetry":{"header":"Retry ?","body":"Are you sure you wish to retry ?","cancelLabel":"Cancel","confirmLabel":"Confirm"},"question":"

How can you clarify expectations with a customer?<\/p>\n"},"library":"H5P.MultiChoice 1.16","metadata":{"contentType":"Multiple Choice","license":"U","title":"Question 2"},"subContentId":"3b60986e-8268-4beb-9fb3-cbb13b8bcfd5"},{"params":{"media":{"disableImageZooming":false},"answers":[{"correct":true,"tipsAndFeedback":{"chosenFeedback":"

That is the correct answer.<\/div>\n","tip":"","notChosenFeedback":""},"text":"

Customer retention.<\/div>\n"},{"correct":false,"tipsAndFeedback":{"chosenFeedback":"

That is incorrect, try again.<\/div>\n","tip":"","notChosenFeedback":""},"text":"Communication plan.\n"},{"correct":false,"tipsAndFeedback":{"chosenFeedback":"

Node: 11242_Check_Your_Knowledge