Glossary

The following is a list of words taken from this module. To help improve your understanding, research their meanings. You could also look up how to say the word – most online dictionaries will demonstrate this. 

You can download this list in order to work on it. 

• 360 degree feedback 
• Benchmarking 
• Chart of accounts 
• Code of conduct 
• Code a transaction  
• Cost-benefit analysis 
• Culture 
• Customer satisfaction (CSAT)  
• Estimate  
• General ledger 
• Invoice  
• Kaitiaki 
• Performance review 
• Point of sale (POS) system  
• Quote  
• Strategic partnerships 
• Tangata whenua 
• Te Whare Tapa Whā 
• Tikanga 
• Unconscious bias