Glossary

The following is a list of words taken from this module. To help improve your understanding, research their meanings. You could also look up how to say the word – most online dictionaries will demonstrate this.

You can download this list in order to work on it.

• Alignment
• Body (of an email)
• Delegate
• Email thread
• External customers
• Function (in an organisation)
• Governance bodies
• Internal customers
• Interpersonal communication skills
• Intranet
• Key performance indicators (KPIs)
• Key responsibilities
• Legal structure
• Line spacing
• Mail merge
• Mana
• Mana-enhancing behaviours
• Margins
• Mission statement
• Motion (in a meeting)
• Organisational structure
• Orientation
• Out of office reply
• Page breaks
• Personal KPIs
• Policy
• Promotional document
• Read requests
• Sentence case
• Tab stops
• Text styles
• Title case
• User guide
• Vision statement
• Written briefing