Diploma in Hospitality (Level 6) (Blended)

Hello, Kia ora, Talofa, Kumusta, Malo’etau lava, Kia Orana.
Nĭ hăo, Fakalofa Atu, Namaste, Bula, Sata srī akāla, Marhaba.

Welcome to the exciting world of Hospitality Management! We hope you have a wonderful time studying with NZMA.

This diploma will enable you to start a career in hospitality management. Throughout this course, you will develop the knowledge and skills required to manage and develop hospitality businesses and will gain an understanding of:

• Managing staff for positive customer experiences
• Foster positive staff relationships
• Financial management techniques for profitability
• Improving hospitality businesses by applying strategic solutions
• Develop future business through
  • financial management
  • product development
  • sales and marketing
  • continuous improvement processes

As part of your study, you will have the opportunity to undertake 600 hours of work placement, which allows you to gain hands-on skills to perform routine work activities under supervision and within clearly defined guidelines.

On completion of this course, you will have a strong foundation to commence work in hospitality management.

Module Overview

This programme covers the following qualifications and courses:

Module Name	Assessment	Learning Hours
Hospitality Business Performance	DHM601A1	150
Hospitality Strategic Solutions	DHM602A1	150
Hospitality Product Development	DHM603A1	150
Hospitality Management	DHM604A1	200
Hospitality Work Experience	DHM605A1	550

How will you learn?

The programme is a blend of online learning and face to face classroom learning. Online learning hours are asynchronous. This means you complete them in your own time, but your tutor may advise you to complete parts of the learning before coming to class. There is no set class time for online learning, and learning takes place at different times for students/ākonga enrolled in the programme. You are encouraged to interact with other students/ākonga through forums and group messaging. Keep in mind that not everyone likes to study when you do, so you may need to wait for a response.

Total learning hours are 1200 hours. That is about 30 hours per week of full-time study, including campus-based instruction, online learning and self-directed learning (and work placement hours).

The online learning hours include:

• reading, watching, and completing the activities on the online campus.
• completing assessments.
• self-directed practicals.

Assessments/Aromatawai

A total of 120 credits are awarded for the programme.

There are 5 (five) assessments to complete, 1 (one) for each for the first 4 (four) modules that make up this course. The assessment for Module 5 will be completed while you are on work placement and has 7 (seven) parts to complete. Assessments will be awarded an achieved or not-achieved result. All learning outcomes must be met to obtain an achieved result. All assessments must be completed in full, with all answers correct, for an achieved result.

Assessments are recorded as follows:

• Achieved – all work/unit has been achieved to the standards set in the assessment and performance criteria.
• Not Achieved – the student/ākonga has yet to complete the relevant work to be awarded the assessment or unit.

Assessment Submission

Week	DHM601	DHM602	DHM603	DHM604	DHM605
1
2
3
4
5	DHM601A1
6
7
8
9
10		DHM602A1
11
12
13
14
15			DHM603A1
16
17
18
19
20
21				DHM604A1
22					DHM605A1
23
24
25
26					DHM605A1
27
28					DHM605A1
29
30
31					DHM605A1
32
33
34					DHM605A1
35
36					DHM605A1
37
38
39					DHM605A1
40

Work Placement

You will complete a minimum of 600 hours in module 5 as part of your study hours. The work placement allows you to be exposed to a real hospitality business with the goal of linking the practical components of the programme to the theoretical content learned. The practical hours are valuable since they give you a taste of the industry and also help you to become job-ready. You can see how the work placement hours fit into the programme in the chart above.

Studying at Level 6

A diploma at level 6 qualifies individuals with theoretical and/or technical knowledge and skills in specialised/strategic contexts.

Graduates of this qualification will be able to:

• Manage and develop hospitality staff to ensure positive customer experiences.
• Select and apply a range of communication, consultation, negotiation and reporting strategies to facilitate positive staff relationships in hospitality management situations.
• Analyse and apply financial management techniques to attain productivity, yield and profitability requirements for a hospitality operation.
• Select and apply a range of strategic solutions in response to changes in the hospitality business environment in order to maintain or improve hospitality business performance.
• Plan and develop future business strategies that encompass financial management, product development, sales and marketing and continuous improvement processes in a hospitality environment.

A graduate of a Level 6 certificate is able to:

• Demonstrate specialised technical or theoretical knowledge with depth in a field of work or study
• Analyse and generate solutions to familiar and unfamiliar problems
• Select and apply a range of standard and non-standard processes
• Demonstrate complete self-management of learning and performance within dynamic contexts
• Demonstrate responsibility for leadership within dynamic contexts

We’re here to help

If you're ever unsure about something or need assistance, please don't hesitate to contact your tutor. You can send them a message via email or via the 💬 messages feature on the top right corner of the online campus.