Managing People Overview

Submitted by matt.willis@up… on Wed, 03/23/2022 - 18:15
Sub Topics

Learning Outcomes - Module 2

3.1 Analyse strategies to effectively manage staff relationships in commercial hospitality operations.

3.2 Evaluate strategies for training staff in operational roles to meet performance targets in a hospitality operation.

This course will analyse how staff management strategies such as teamwork, communication, cultural awareness and conflict resolution can be effective in creating a harmonious and productive workplace.

It will also examine the details of an effective and informative job description, develop an induction process for a new kitchen staff member and describe on-going training to improve staff satisfaction and business productivity.

Daily Planner
  Monday Tuesday Wednesday Thursday Friday
Week 1
  • Introduction.
  • 3.2 Training Strategies: Job Descriptions
  • Job titles.
  • Exercise 1
  • Duties & Responsibilities.
  • Exercise 2
  • Skills & Capabilities.
  • Exercise 3
  • Experience & Qualifications.
  • Exercise 4
Self Directed Learning Key features of a job description. Factors affecting decision to apply for a job. Compare/contrast restaurant GMs to other sectors. My Employability Skills Exercise. No SDL
Week 2 Experience & Qualifications
  • Assessment 3.2 Group discussion.
  • A3.2, Task 1 Intro
  • Reporting channels.
  • Exercise 5
  • Hours of work/ employment types
  • Exercise 6
  • Remuneration.
  • Exercise 7
Self Directed Learning Effective interview questions. Job description template. Kitchen brigade flowchart. Casual vs part-time employment. No SDL
Week 3
  • Benefits.
  • Exercise 8
  • Induction Process.
  • Exercise 9
  • A3.2, Task2 Intro
  • Induction Implementation formats.
  • Exercise10
  • Induction Scenario.
  • Exercise 11
  • Exercise 12
  • Evaluating the Induction Process.
  • Exercise 13
Self Directed Learning
  • Chef salary exercise.
  • A3.2, Task1 checkpoint
 YouTube – good & bad inductions. First day on job scenario. Induction Overview.
  • No SDL
  • A3.2, Task1 complete.
Week 4
  • Staff training.
  • Exercise 14
  • Exercise 15
  • SMART Targets/ Goals.
  • Exercise 16
  • A3.2, Task3 Intro
  • Training Needs Analysis.
  • Exercise 17
  • Exercise18
  • Implementing Staff Training.
  • Exercise 19
  • 3.1 Managing Staff Relationships: Workplace Conflict.
  • Exercise 20
Self Directed Learning
  • MBIE website.
  • A3.2, Task2 checkpoint
 Personal career SMART goal(s) KFC training video analysis. Evaluation methods.
  • No SDL
  • A3.2, Task2 complete.
Week 5
  • Conflict Response Cycle.
  • Exercise 21
  • Emotional Intelligence & Hot Buttons.
  • Exercise 22
  • Personality Types & Conflict.
  • Exercise 23
  • Pros & Cons of Conflict.
  • Exercise 24
  • Dealing with Conflict.
  • Exercise 25
  • Exercise 26
Self Directed Learning
  • Conflict -Personal Response.
  • A3.2, Task3 checkpoint
 Extract from Steve Jobs Movie. Top 10 causes of workplace conflict. Giving & receiving feedback.
  • No SDL
  • A3.2, Task3 complete.
Week 6
  • Conflict Resolution Process.
  • Exercise 27
  • Six Thinking Hats.
  • Exercise. 28
  • A3.1, Task 1 Intro
  • Communication: Non-Verbal.
  • Exercise 29
  • Communication: Active Listening.
  • Exercise 30
  • Exercise 31
  • Communication: Paraphrasing.
  • Exercise 32
Self Directed Learning Unresolved workplace conflict. Kwame Christian TedTalk. Reading body language. Email etiquette No SDL
Week 7
  • Asking Powerful Questions.
  • Exercise 33
  • Listening Response Styles.
  • Exercise 34
  • “I” Statements.
  • Exercise 35
  • Judgements & Assumptions.
  • Exercise 36
  • Values & Beliefs.
  • Exercise 37
Self Directed Learning
  • Questioning Skills
  • A3.1, Task1 checkpoint.
 Harmful listening response styles. ‘Street Calculus’ cartoon analysis. Judgements & Assumptions journal writing. No SDL
Week 8
  • Diversity & Inclusion.
  • Exercise 38
  • Cultural Awareness. Exercise 39
  • Exercise 40
  • A3.1, Task2 Intro
  • Communicating Change.
  • Exercise 41
  • Management Styles.
  • Exercise 42
  • Teamwork.
  • Exercise 43
  • Exercise 44
Self Directed Learning
  • Statistical analysis.
  • A3.1, Task1 checkpoint.
 Preferred working styles. Supporting diversity in the workplace. Critical analysis - head chefs’ leadership styles.
  • No SDL
  • A3.1, Task1 complete.
Week 9
  • Characteristics of Effective Teams.
  • Exercise 45
  • Exercise 46
  • Personalities within a Team.
  • DISC.
  • Exercise 47
  • Stages of Team Development.
  • Exercise 48
  • Exercise 49
  • Leading a Successful Team. Dysfunctional teams.
  • Exercise 50
  • SOPs.
  • Exercise 51
  • Exercise 52
Self Directed Learning
  • No SDL
  • A3.1, Task2 checkpoint
 No SDL No SDL No SDL
  • No SDL
  • A3.1, Task2 complete.
Week 10
  • Ongoing training.
  • Exercise 53
  • Exercise 54
 Watch 'Downfall: The Case Against Boeing'.      
Self Directed Learning Submit both assessments to Turnitin Preparation for the next Module.      

 

Module Linking
MNZMA002A
Main Topic Image
Restaurant manager and his staff in terrace.
Is Study Guide?
Off
Is Assessment Consultation?
Off