What you will be studying

In this module you will be looking at the role of critical thinking in the workplace. You will be analysing work processes and determining solutions using critical thinking concepts. You will review decision making practices, present your proposal, seek feedback and identify areas for self-development.

This module is about understanding current methods of collaboration, reviewing existing digital technology and identifying opportunities for implementing digital technologies for workplace collaboration in a world where distance and time zones need no longer be barriers to effective teamwork.

In this module, you will see what it takes to establish, develop and maintain effective work relationships and networks. This starts by looking at the business development goals of the organisation, reviewing the opportunities available for building business contacts and building on those contacts using written and verbal communication. Once the relationship is established, you will move on to developing rapport, identifying barriers and negotiating through difficulties to maintain and improve those relationships.

This module introduces you to both the practical and legislative requirements of work health and safety. It begins with providing information to the work team about WHS policies, procedures, hazards and outcomes of risk assessments. It goes on to discuss consultation mechanisms to facilitate work team participation in managing work area hazards and identifying and meeting the training needs of team members. The module also covers the procedures and legal requirements for identifying hazards and assessing and controlling risks, and finally addresses organisational procedures for maintaining WHS records.

In this module, you will learn how to plan complex documents taking into consideration your audience, the purpose of the document and your organisation’s policies and procedures. You will cover formatting, content overview and the logical sequencing of information. You will develop a draft document that satisfies the defined purpose and requirements and then identify gaps in the required data, collecting additional material from relevant sources if required. Lastly, you will see what it takes to finalise a complex document. You will check to see whether the document’s purpose and requirements have been met and check grammar, spelling, style and punctuation. The final steps are to confirm approval of the draft text, incorporate any amendments into the final copy, apply basic design elements, check the document and confirm all requirements are met.

This module covers how best to prepare for communication, what planning needs to be done and the importance of feedback. It describes the different types of communication you are likely to need in an Australian workplace and provides you with the opportunity to select presentation methods and communication strategies based on the requirements of the audience. This module also discusses the use of interpersonal skills, problem-solving and decision-making skills to build relationships and facilitate respectful communication considering the needs of those from diverse backgrounds.

In this module, you will be looking at what it takes to stay healthy in the workplace. You will identify factors that may impact your own physical and mental health, research strategies for health management and review resources available to you. You will also be looking at the legislation and organisational policies and procedures relating to health and wellbeing. This will lead to the development of strategies for managing personal health and well-being, sharing these strategies with relevant personnel and scheduling activities that align with those strategies. Finally, you will understand the importance of monitoring your own performance, identifying changes in circumstances and reviewing and updating your personal strategies as needed.

This module will help you to plan and prioritise your work tasks. It begins with identifying task requirements and your accountabilities, discovering whether there are any barriers to satisfactory performance and developing a personal work schedule. It then focuses on implementing that work schedule – from communicating with the relevant stakeholders to monitoring and documenting any variations between expected and actual work performance. Importantly, it then discusses seeking and evaluating feedback, analysing variations in expected performance and updating your personal work schedule to reflect this feedback and any changes in circumstances.

This module assists you to develop the skills and knowledge to maintain business taxation accounting records and to process lodgements and returns according to Australian Taxation Office (ATO) requirements, excluding income tax. Maintaining records requires you to access and interpret taxation accounting system requirements specific to your role, and then establish and maintain accurate records required to support that system. You will also establish and maintain processes for managing business tax returns and meeting lodgement schedules. Finally, you will process accounting data to comply with taxation reporting requirements, and draft returns and lodgements for review by authorised personnel.

This module focuses on accounts receivable and payable. For accounts receivable, you will be checking receipts entered into a manual system for accuracy, consistency and completeness, identifying incorrect entries and investigating discrepancies between monies owed and monies paid. You will identify bad and doubtful debts and complete reporting procedures and required documentation according to organisation policies and guidelines. You will also review client compliance with trading terms and conditions and plan recovery action as required, providing reports and documentation to supervisors, managers, and other designated parties. For accounts payable, you will record and encode invoices correctly, identifying, investigating and rectifying any discrepancies. You will request authorisation for payment from authorised personnel. The remittance process will include collecting and recording data relating to creditor details and amounts paid and preparing reports for ratification by management. You will prepare creditor payments and prepare the journal to record payments. The last step is to obtain statements of outstanding balances from suppliers, where required, and reconcile balances outstanding to invoices received.

This module begins by assessing the scope of payroll services that can be provided and identifies whether independent expert advice is needed. You will apply knowledge of the National Employment Standards and research and identify relevant state and modern awards and employment agreements regarding details to be set up in the payroll system for individual employees. You will configure the payroll system, review and clarify discrepancies and enter pay period details in line with source data. The next step is to prepare and process the payroll within designated timelines, using employee source data to calculate, record and reconcile according to legislative requirements. The authorisation is obtained, payments made, and individual pay advice distributed. Relevant legislative and organisational requirements relating to termination payments are identified and if necessary, advice is sought to interpret requirements. Payroll records are produced, reviewed and stored according to organisational policy and security procedures. Lastly, you will understand the importance of maintaining information and keeping records relating to payroll. You will prepare and reconcile month-end and year-end payroll records, update records and systems in line with salary reviews and other changes in employment status and establish backup and disaster recovery systems. You will generate and distribute payroll reports in line with organisational policy and extract and apply BAS (Business Activity Statement) and IAS (Instalment Activity Statement) data according to legislative and regulatory requirements.

This module takes you through the process of preparing a budget, beginning with confirming that budget objectives are consistent with organisational aims, projects and forecasts. Cash, expenditure and revenue items are defined and ensured that they are relevant to the budget. Stakeholders are consulted to discuss and clarify identified budget information. You will then move on to identifying, confirming and including milestones and performance indicators in the budget and breaking the annual budgets down into seasonal periods according to organisational operating procedures. Finally, you will present data in a clear format appropriate to budget reporting. Reports will be completed and distributed for specific periods and projects within agreed timelines. Budget variances should be monitored, and direction sought from the designated person to address the variance as required.