CHCDIV001 Work with diverse people
Overview
This module introduces you to the skills and knowledge required to work effectively in a multicultural and diverse society. You will learn how to appreciate diversity and work in both a respectful and effective manner with people from a diverse range of backgrounds.
Topic 1: Introduction
Unit overview and outcomes - CHCDIV001 Work with diverse people.
Topic 2: Appreciating Diversity
In this topic of the module you will be introduced to some of the key considerations and practices involved in working with diverse people. You will learn how to identify and reflect on your own social and cultural biases and how to improve your own awareness in order to work in a culturally appropriate way. You will also learn how to demonstrate a respect for and appreciation of diversity throughout your work practices.
Topic 3: Effective Cross-Cultural Communication
In this topic of the module you will learn how to effectively communicate with people from diverse backgrounds. You will learn how to use appropriate verbal and non-verbal communication skills to foster effective communication, how to seek appropriate assistance when required, and how to resolve communication issues and promote understanding across diverse groups.
Unit Title
CHCDIV001 – Work with diverse people
Unit Purpose
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
Prerequisites
There are no prerequisites for this unit.
Resources/Readings
Readings A – D are located at the end of this module.
Suggested Hours
Although everyone will work at their own pace, we suggest you allow approximately 40 hours to complete this unit competently, including seminars, tutorials, assignments and any practical activities.
Time Frame
The recommended time frame this unit is 4 weeks.
Assessment
This unit will be assessed by completing Part A in the CHCDIV001 & CHCDIV002 Assessments.
Upon completion of this unit, you should be able to:
| Element | Performance Criteria |
|---|---|
| 1. Reflect on own perspectives |
1.1. Identify and reflect on own social and cultural perspectives and biases 1.2. Work with awareness of own limitations in self and social awareness 1.3. Use reflection to support own ability to work inclusively and with understanding of others 1.4. Identify and act on ways to improve own self and social awareness |
| 2. Appreciate diversity and inclusiveness, and their benefits |
2.1 Value and respect diversity and inclusiveness across all areas of work 2.2 Contribute to the development of workplace and professional relationships based on appreciation of diversity and inclusiveness 2.3 Use work practices that make environments safe for all |
| 3. Communicate with people from diverse backgrounds and situations |
3.1 Show respect for diversity in communication with all people 3.2 Use verbal and nonverbal communication constructively to establish, develop, and maintain effective relationships, mutual trust and confidence 3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible 3.4 Seek assistance from interpreters or other persons according to communication needs |
| 4. Promote understanding across diverse groups |
4.1 Identify and respond to the need for supervision and debriefing. Identify issues that may cause communication misunderstandings or other difficulties 4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity 4.3 Make an effort to sensitively resolve differences, taking into account diversity considerations 4.4 Address any difficulties with appropriate people and seek assistance when required |
Knowledge Evidence
The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
- Concepts of cultural awareness, cultural safety and cultural competence and how these impact different work roles
- Concepts and definitions of diversity
- Own culture and the community attitudes, language, policies and structures of that culture and how they impact on different people and groups
- Features of diversity in Australia and how this impacts different areas of work and life:
- Political
- Social
- Economic
- Cultural
- Legal and ethical considerations (international, Federal, State/territory, local) for working with diversity, how these impact individuals workers, and the consequences of breaches:
- Discrimination:
- Age
- Disability
- Racial
- Sex
- Human Rights:
- Universal Declaration of Human Rights
- Relationship between human needs and human rights
- Frameworks, approaches and instruments used in the workplace
- Rights and responsibilities of workers, employers and clients, including appropriate action when rights are being infringed or responsibilities are not being carried out
- Discrimination:
- Key areas of diversity and their characteristics, including:
- Culture, race, ethnicity
- Disability
- Religious or spiritual beliefs
- Gender, including transgender
- Intersex
- Generational
- Sexual orientation/sexual identity - lesbian, gay, bisexual, heterosexual
- Key aspects, and the diversity, of Australia’s Aboriginal and/or Torres Strait Islander cultures, including:
- Social, political and economic issues affecting Aboriginal and/or Torres Strait Islander people
- Own culture, western systems and structures and how these impact on Aboriginal and/or Torres Strait Islander people and their engagement with services
- Potential needs of marginalised groups, including:
- Protective factors
- Physical, mental and emotional health issues/care needs
- Consideration of impacts of discrimination, trauma, exclusion and negative attitudes
- Resources that support individuals and organisations to embrace and respond to diversity
- Language and cultural interpreters
- Imagery
- Influences and changing practices in Australia and their impact on the diverse communities that make up Australian society
- Impacts of diversity practices and experiences on personal behaviour, interpersonal relationships, perception and social expectations of others
Performance Evidence
The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:
- Undertaken a structured process to reflect on own perspectives on diversity
- Recognised and respected the needs of people from diverse social and cultural backgrounds in at least three situations:
- Selected and used appropriate verbal and nonverbal communication
- Recognised situations where misunderstandings may arise from diversity, and
- Formed appropriate responses to misunderstandings that may arise from diversity
