Unit Title
CHCCCS020 – Respond effectively to behaviours of concern
Unit Purpose
This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.
Prerequisites
There are no pre-requisites for this unit.
Content
Section 1: Identify behaviour and plan response
Section 2: Apply response
Section 3: Report and review incidents
Resources/Readings
Readings A – D are located in the associated reading tab.
Suggested Hours
Although everyone will work at their own pace, we suggest you allow approximately 20 hours to complete this unit competently, including seminars, tutorials, assignments, and practical activities
Timeframe
The recommended time frame for this unit is 4 weeks.
Assessment
This unit will be assessed by completing the CHCCCS020 Assessment.
How to Use This Module
This module and the associated readings contain all of the information that you need to complete the assessment tasks associated with this unit. You must read through all of the information provided (both the module and associated readings) before attempting the assessment tasks.
Throughout this module, there are a few coloured boxes used to help you. These include:
Tip
This is used to indicate the presence of tips or additional instructions that may assist you as you work through this module. They are designed to help you expand your knowledge and skills and deepen your understanding of how concepts and practices are applied in workplaces.
Read
You will find these throughout the module. They indicate that a particular Reading contains additional information on the topic that is being discussed at that point.
REFLECT
This indicates a self-reflection question. You are not required to submit answers to these questions. They are designed to get you thinking more about the topic and to consider key points in order to aid your understanding.
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Upon completion of this unit, you should be able to:
| Element | Performance Criteria |
|---|---|
| 1. Identify behaviour and plan response | 1.1. Identify behaviours of concern in line with work role and organisation policies and 1.2. Identify appropriate response to potential instances of behaviours of concern 1.3. Ensure planned responses to behaviours of concern maximise the availability of other appropriate staff and resources 1.4. Give priority to safety of self and others in responding to behaviours of concern |
| 2. Apply response | 2.1 Ensure response to instances of behaviours of concern reflect organisation policies and procedures 2.2 Seek assistance as required 2.3 Deal with behaviours of concern promptly, firmly and diplomatically in accordance with organisation policy and procedure 2.4 Use communication effectively to achieve the desired outcomes in responding to behaviours of concern 2.5 Select appropriate strategies to suit particular instances of behaviours of concern |
| 3. Report and review incidents | 3.1 Report incidents according to organisation policies and procedures 3.2 Access and participate in available debriefing mechanisms and associated support and/or development activities 3.3 Seek advice and assistance from legitimate sources as an when appropriate |
Knowledge Evidence
The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks, and manage contingencies in the context of the work role. This includes knowledge of:
- Different behaviours of concern:
- Aggression
- Confusion or other cognitive impairment
- Intoxication
- Intrusive behaviour
- Manipulation
- Noisiness
- Self-destructive behaviour
- Verbal offensiveness
- Wandering
- Strategies for dealing with behaviours of concern
- Legal and ethical consideration relevant to recognising and responding to behaviours of concern including:
- Duty of care
- Human rights
- Work health and safety
- Organisation reporting processes
Performance Evidence
The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. This includes knowledge of:
- Different behaviours of concern:
- Aggression
- Confusion or other cognitive impairment
- Intoxication
- Intrusive behaviour
- Manipulation
- Noisiness
- Self-destructive behaviour
- Verbal offensiveness
- Wandering
This unit is designed to introduce you to responding effectively to behaviours of concern. You will learn about the different behaviours of concern and the skills associated with handling difficult incidents.
Overview of Sections
Section 1: Identify Behaviours of Concern and Plan Responses
This section of the Study Guide will provide you with an introduction to the various behaviours of concern, including why clients may present with behaviours of concern. You will also learn about identifying potential instance of behaviours of concerns and ways to plan for and prevent potential instances of behaviours of concern. This will involve learning the importance of accessing staff and resources and prioritising safety while responding to behaviours of concern.
Section 2: Apply Response
In this section, you will learn about working within organisation policies and procedures when responding to behaviours of concern and seeking assistance as required. You will learn about how to respond to behaviours of concern in prompt and firm manner, including the use of effective communication strategies. You will also learn about the various strategies you may use when responding to behaviours of concern.
Section 3: Report and Review Incidents
In this section of the Study Guide, you learn how to report and review incidents with appropriate staff members, including the debriefing process and skills development. You will also learn about seeking advice and assistance from legitimate sources.
