References and Copyright

Submitted by troy.murphy@up… on Mon, 05/01/2023 - 15:48
  • Australian Government. (2014, March 12). Australian privacy principles. https://www.oaic.gov.au/privacy/australian-privacy-principles/read-the-australian-privacy-principles
  • Australian Government. (2021, December 1). Australian consumer law. https://business.gov.au/products-and-services/fair-trading/australian-consumer-law
  • Australian Government. (2021, September 8). Fair trading laws. https://business.gov.au/products-and-services/fair-trading/fair-trading-laws
  • Colber, F., & D’Astous, A. (2022). Consumer behaviour and the arts: A marketing perspective. Routledge.
  • Lucas, R. W. (2022). Customer service: Skill for success. McGraw Hill.
  • Business Queensland. (2022, November 16). Improving customer service. https://www.business.qld.gov.au/running-business/marketing-sales/customer-service/improving
  • Colbert, F., & D’Astous, A. (2022). Consumer behaviour and the arts: A marketing perspective. Routledge.
  • Torres, N. E., & Zhang, T. (2023). Customer service marketing: Managing the customer experience. Routledge.
  • Baran, J. R., & Galka, R. J. (2013). The foundation of contemporary marketing strategy. Routledge. https://doi.org/10.4324/9780203107577
  • Business Queensland. (November 14, 2022). Collecting and storing customer information. https://www.business.qld.gov.au/running-business/marketing-sales/customer-service/collecting-information
  • Colbert, F., & D’Astous, A. (2022). Consumer behaviour and the arts: A marketing perspective. Routledge.
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