Policies and Procedures

The Institute of Allied Health advises that it:

• Has adopted policies and management practices which will maintain high professional standards in the marketing and delivery of its courses, and which will safeguard the interests and welfare of course participants.
• Markets courses with integrity, accurately and in a professional manner and supplies to participants information that includes:
  • Procedures and criteria regarding courses and seminars
  • Award to be issued on completion or part completion
  • Competencies to be achieved to obtain the award
  • A copy of the Course Cancellation policy
  • Assessment procedures
  • Recognition of qualifications issued by other RTOs
  • How to apply for Recognition of Prior Learning
  • Complaints procedures
  • Appeal procedures
  • Behaviour and conduct expectations
  • Counselling, education and support services, and assistance available
• Guarantees that the recruitment of students will be conducted in an ethical and responsible manner and consistent with the requirements of the curriculum.
• Issues the qualification completed and recognises qualifications issued by other RTOs.
• Complies with relevant laws and Commonwealth and State legislation; and regulatory requirements including, but not limited to, the areas of: Education and Training, Work Health and Safety, Privacy, Anti-Discrimination, Equal Opportunity, Child Protection, and Working with Children.
• Is aware that registered training providers who do not meet the obligations of this Code or supporting regulatory requirements, where applicable, may have their registrations as training providers withdrawn.
• Will honour all guarantees outlined in the Code of Practice.

Successful learning is achieved within an environment of mutual respect between students and their educators.

Students have the right to:

• Receive a course experience, and learning and assessment materials, that comply with industry and regulatory requirements.
• Receive the study support services detailed on the Institute’s website and included in the marketing of the course.
• Participate in assessments that enable the competencies of the course to be achieved and to be assessed in environments free from discrimination and harassment.
• Receive appropriate feedback on their work.
• Submit complaints and appeals as per the Complaints Policy and Appeals Policy.
• Obtain a refund in the event the services/course are not provided or made available by the Institute, or in accord with the Course Cancellation Policy if the student withdraws from their course.
• Receive their Certificate and Statement of Academic Record upon completion of the course requirements and finalisation of fees or obtain a statement of attainment (for units fully completed and finalisation of fees) upon withdrawal from the course.

Upon acceptance into their course, students are obligated to:

• Abide by the terms outlined in the Student Agreement and the policies included in the Student Handbook (publicly available on the Institute’s website).
• Maintain up-to-date payment of their fees and make a concerted effort to commence, progress and complete their course.
• Participate in and complete all required assessments for the course.
• Seek assistance with their studies through the study support services advertised on the Institute’s website and outlined in the Student Handbook.
• Seek advice from their Study Support Centre or Study Assistance Line as needed to assist with progress of their course.

Why we collect your personal information

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us. We are unable to finalise your enrolment until we receive this information.

How we use your personal information

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How the NCVER and other bodies handle your personal information

The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

The NCVER is authorised to disclose information to the Australian Government Department of Education, Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

• Administration of VET, including program administration, regulation, monitoring and evaluation
• Facilitation of statistics and research relating to education, including surveys and data linkage
• Understanding how the VET market operates, for policy, workforce planning and consumer information

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy.

If you would like to seek access to or correct your information, in the first instance, please contact your RTO using the contact details listed below.

The Department of Education is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the Department will handle your personal information, please refer to the Department of Education VET Privacy Notice at https://www.dese.gov.au/national-vet-data/vet-privacy-notice.

Surveys

You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.

Contact information

At any time, you may contact the Institute of Allied Health to:

• Request access to your personal information
• Correct your personal information
• Make a complaint about how your personal information has been handled
• Ask a question about this Privacy Notice

Please email admin@aipc.net.au or phone 1800 657 667

The Institute of Allied Health acknowledges the diverse nature of its student population and aims to meet the educational needs of all students, irrespective of their background. The Institute will endeavour to meet the individual needs of students through the integration of access and equity principles. The Institute will endeavour to ensure that equity principles for all students are implemented through the fair allocation of resources and the right to equality of opportunity without discrimination. The Institute will make reasonable adjustments to training delivery and assessment to increase opportunities for students to participate in their training programs delivered within the vocational education and training system. The Institute will endeavour to provide training programs that consider the needs of all people within the community. The Institute’s Education Advisers, under the direction of the Training Manager, are responsible for implementing the assurances provided in this Policy.

Students who would like to discuss their individual study and assessment needs should contact an Institute Education Adviser on the Study Assistance Line 1300 139 239 or write to: Institute of Allied Health Head Office, Education Dept, Locked Bag 15, Fortitude Valley Qld 4006. The Institute may request that a student supply evidence of the nature and extent of their disability or special needs.

Special needs, options and preferences of each individual student will be discussed during an interview and a plan for delivery of training and assessment prepared based on the student’s individual needs. Alternatively, students may wish to contact a relevant organisation themselves. Students can obtain details of relevant organisations by calling our Study Assistance Line on 1300 139 239.

The Institute of Allied Health expresses its commitment to student access and equity by:

1. Ensuring access and equity issues are considered during resource and curriculum development.
2. The establishment of non-discriminatory student selection procedures that encourage fair access for members of under-represented groups.
3. Encouraging reasonable adjustments to training delivery and assessment that will support and assist students with a disability or other special requirements to participate fully in the course without disadvantage.
4. Ensuring that all students have physical access to education facilities in the region in which they are enrolled.
5. Presenting learning materials in a manner that embraces cultural diversity.
6. Providing students with a variety of options for demonstrating how they meet the required competencies.
7. Ensuring that there is a self-paced learning option to cater for students with varying time requirements.
8. Providing opportunities for re-assessment of Not Yet Competent assessment.

The Institute of Allied Health demonstrates its commitment by:

1. Interviewing students who express a special need in training delivery and assessment, discussing individual needs, options and preferences and preparing a customised plan for delivery of training and assessment.
2. Making reasonable adjustments to the way in which learning materials are supplied to students including learning materials supplied in alternative formats such as on computer disk, etc.
3. Making reasonable adjustments to the way in which the course is assessed by having provision for oral rather than written questioning and alternative assessment modalities such as audio and videotaped answers. The Institute also makes provision for alternative means of assessing the practical components of the course. Students in rural or isolated areas or students with a disability or other special needs have a choice in the way the practical element of their course is assessed. These options include but are not necessarily limited to: being assessed in their local area under the supervision of an Institute approved private assessor, conducted in a major city through the Institute’s practical workshops, or via a video presentation. The Institute will negotiate other reasonable assessment options available for trainees with a disability or other special needs if necessary.
4. Making Learning Materials available for external study in a written or on-line format that enables students’ access to the information, regardless of their location.
5. Providing all students ongoing access to support services, including access to the 1300 Institute Study Assistance Line
6. Providing additional support and opportunities for re-assessment for students assessed as Not Yet Competent.
7. Utilising a broad student selection criterion.
8. Ensuring that staff is appropriately informed and aware of access and equity issues.

The Institute of Allied Health has a process in place to identify students with language, literacy or numeracy difficulties. Language, literacy and numeracy assessment is available for students. Should a student be assessed as requiring assistance with a language, literacy or numeracy difficulty that prevents the successful completion of their course, they will be:

1. Referred to an outside agency that is able to provide assessment in language, literacy and/or numeracy. An Education Adviser will provide individual case advice, depending on the student’s circumstances, regarding their ability to defer study of their course with the Institute and/or re-entry into the course.
2. Encouraged to access Institute study support services.
3. Provided with reasonable adjustments to training/assessment to allow the successful completion of the student’s training, as deemed applicable by the Institute. Should a student require assistance with a language, literacy or numeracy difficulty that prevents their successful completion of their course, they should contact the study assistance team on 1300 139 239 and speak with an Education Adviser.

Procedures:

The Institute has a process in place to identify students with language, literacy or numeracy difficulties. Students with difficulties may be self-identified or identified by Institute staff.

Self-Identification:

1. Enrolment Application Forms require all students to identify whether they will require assistance with language, literacy or numeracy. (Branch will notify the Education Team. Education Team will notify the relevant Education Adviser who will add the student to the LLN spreadsheet).
2. Under the Language, Literacy and Numeracy (LLN) section of the Student Handbook, students who require assistance with LLN are requested to contact the Study Assistance Team on 1300 139 239 and speak with an Education Adviser.
3. The Education Adviser will assess the students’ needs on a case-by-case basis. Any reasonable adjustments will be discussed and negotiated with the student, the branch and the Training Manager. The Education Adviser will create an additional support plan and a case folder for that student if required.
4. The Education Adviser will review the students’ progress regularly, discuss any changes or updates with relevant parties, and update any documentation as required.

Institute Identified:

1. Student may be flagged by a marker, the branch or any member of the Education Team. If after conducting an assessment of a student’s work, a marker is concerned about a student’s language, literacy or numeracy ability they will bring their concerns to the attention of the Education Team.
2. If students are institute identified, an Education Adviser will review the student’s work. If after reviewing the student’s work it is apparent the student requires additional support or reasonable adjustments to be made, the Education Adviser will negotiate this with the student, the branch and the Training Manager if required. The Education Adviser will create an additional support plan and a case folder for that student if required.
3. The Education Adviser will review the students’ progress regularly, discuss any changes or updates with relevant parties, and update any documentation as required.

If a language, literacy or numeracy concern is identified, the student will undergo a Language, Literacy and Numeracy assessment:

1. Should the assessment indicate that the students’ current language, literacy or numeracy level is not sufficient to carry out the tasks required the Institute will arrange for the student to undertake a Core Skills Profile for Adults assessment (CSPA). During this time, the Institute will allow for the student’s studies to be deferred until this has been completed. Upon a satisfactory level of language, literacy and numeracy being reached, the student is integrated back into their course under the guidance of the Education Adviser.
2. If the level is assessed to be sufficient, the student will continue with their course work. In this instance the student will be encouraged to access Institute study support services such as the Study Assistance Line. As deemed applicable by the Institute, reasonable adjustments to training/assessment which will allow the student’s successful completion of their training will be made. Adjustments will be made in consultation with the student and all other relevant parties.
3. The student’s progress will be monitored, and any processes will updated or adjusted as required. Documentation will be altered to reflect these changes, and all relevant persons will be notified of any changes as required.

In the course of its business, Institute of Allied Health, operating as part of the Australian Institute of Professional Counsellors Pty Ltd (“the Institute”) may collect information from students or persons seeking to enrol with the Institute, either electronically or in hard copy format, including information that personally identifies individual users. The Institute may also record various communications between individuals and the Institute.

In collecting personal information the Institute will comply with the requirements of the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

Collection and use of personal information

The Institute will only collect personal information from individuals by fair and lawful means which is necessary for the functions of the Institute. The Institute will only collect sensitive information with the consent of the individual and if that information is reasonably necessary for the functions of the Institute.

The information requested from individuals by the Institute will only be used to provide you with the educational service you require to successfully complete your course; obtain feedback from you about the course, service and facilities we have provided; advise you of upcoming seminars, tutorials and relevant events; administer and manage your course, including billing and collecting debts; further develop and improve our business and educational systems; inform you about new products and services that we may introduce from time to time; assess an individual’s entitlement to FEE HELP assistance and to allocate a Commonwealth Higher Education Student Support Number (CHESSN); and to report to government agencies as required by law. If an individual chooses not to give the Institute certain information then the Institute may be unable to enrol that person in a course or supply them with appropriate information.

Your personal information will be held by the Institute for a period up to 30 years.

Disclosure of personal information

For the purposes set out above, we may disclose your personal information to the following organisations:

• Service providers who assist with managing the services we provide to you including information technology, educational services, marketing and debt recovery.
• Licensees that provide educational services and qualifications under the Australian Institute of Professional Counsellors Pty Ltd banner.
• Government and regulatory authorities during audit of the service we provide to you or information reporting requirements.
• Centrelink for those students whom are studying either full or part time under the Austudy/Abstudy scheme.
• Organisations involved in the transfer/sale of all or part of our assets or business.

Personal information about students studying with the Institute may be shared with the Australian Government and designated authorities, including the Australian Skills Quality Authority (ASQA), the Tertiary Education Quality and Standards Agency (TEQSA), the Commonwealth Department with responsibility for administering the Higher Education Support Act 2003, and the Tuition Assurance Scheme manager (ACPET).

The Institute will not disclose an individual’s personal information to another person or organisation unless:

1. The individual concerned is reasonably likely to have been aware, or made aware that information of that kind is usually passed to that person or organisation;
2. The individual concerned has given written consent to the disclosure;
3. The Institute believes on reasonable grounds that the disclosure is necessary to prevent or lessen a serious and imminent threat to the life or health of the individual concerned or of another person;
4. The disclosure is required or authorised by or under law; or
5. The disclosure is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of the public revenue.

Where personal information is disclosed for the purposes of enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the purpose of the protection of the public revenue, the Institute shall include in the record containing that information a note of the disclosure.

Any person or organisation that collects information on behalf of the Institute or to whom personal information is disclosed as described in this procedure will be required to not use or disclose the information for a purpose other than the purpose for which the information was collected by them or supplied to them.

Security and integrity of personal information

The Institute is committed to ensuring the confidentiality, security and integrity of the personal information it collects, uses and discloses.

The Institute will take all reasonable steps to ensure that any personal information collected is relevant to the purpose for which is was collected, is accurate, up to date and complete.

The Institute will store securely all records containing personal information and take all reasonable security measures to protect personal information it holds from misuse, interference, loss, unauthorised access, modification or disclosure.

Where the Institute has no further use for personal information for any purpose disclosed by the Institute, or is no longer required to maintain that personal information, all reasonable steps will be taken to destroy or de-identify the information.

Right to access and correct records

Individuals have the right to access or obtain a copy of the personal information that the Institute holds about them. Requests to access or obtain a copy of personal information must be made in writing. There is no charge for an individual to access personal information that the Institute holds about them; however the Institute may charge a fee to make a copy. Individuals will be advised of how they may access or obtain a copy of their personal information and any applicable fees within 10 days of receiving their written request. Where it is reasonable to do so, access to the information will be provided in the manner requested by the individual.

If an individual considers their personal information to be incorrect, incomplete, out of date or misleading, they can request that the information be amended. Where a record is found to be inaccurate, a correction will be made as soon as practical. Where an individual requests that a record be amended because it is inaccurate but the record is found to be accurate, the details of the request for amendment will be noted on the record. There is no charge for making a request to correct personal information.

Written requests for access to, to obtain a copy of, or correct personal information held by the Institute should be sent to:
Chief Executive Officer
Institute of Allied Health Head Office
Locked Bag 15
Fortitude Valley QLD 4006

Complaints about an alleged breach of the APPs

Where an individual believes that the Institute has breached a Privacy Principle in relation to that individual, they may lodge a complaint using the Institute’s grievance handling procedures which enables students and prospective students to lodge grievances of a non-academic nature, including grievances about handling of personal information and access to personal records.

Publication

These Privacy and Personal Information Procedures will be made available to students and persons seeking to enrol with the Institute by publication on the Institute’s website: http://www.aipc.net.au/. Alternatively, a copy of this policy may be requested by contacting the Institute using the contact details provided above.

In order to ensure that students have given their informed consent for their personal information to be disclosed to certain third parties as outlined in this procedure, the Institute will advise students on enrolment about these procedures and where they are located.

A complaint is defined as a person’s expression of dissatisfaction with any aspect of the Institute’s services and activities, or the conduct of Institute staff or students.

The Institute of Allied Health strives to deal with complaints as soon as they emerge in order to avoid further disruption or the need for a formal complaint. To ensure quick resolution, students should lodge their complaint within 28 days of the occurrence.

If a student has a complaint about any aspect of service provided, or the conduct of staff or students, they are encouraged to contact their Student Support Centre Branch Manager or the Training Manager immediately, and in the first instance, to resolve the issue. However, it is not mandatory for students to raise their complaint informally.

If the student is not satisfied that the issue has been resolved, he/she may wish to write a letter to the Operations Manager, setting out the issues of concern. The contact details to send this correspondence are:
Operations Manager
Institute of Allied Health Head Office
Locked Bag 15
Fortitude Valley QLD 4006

or michael.johnson@aipc.net.au

Receipt of the complaint is acknowledged in writing within 7 calendar days and is then investigated by the Operations Manager or their representative (independent to the situation).

During all stages of the complaints process, the Institute will ensure that:

• Principles of natural justice and procedural fairness are followed.
• The student and any respondent are not be victimised or discriminated against.
• The student and any respondent have an opportunity to present their information, and each party to a grievance may be accompanied and assisted by a support person if any meetings are required.
• Decisions made in response to complaints are based on logical evidence and free from bias.
• A full explanation in writing for decisions and actions taken as part of the process will be provided if so requested by the complainant or a respondent.
• Where a decision is made that supports the student’s complaint, the Institute will implement any decision and/or corrective and preventative action required and advise the student of the outcome.

All complaints will be finalised as soon as practicable and decisions notified in writing to the student, and any respondents, from the Operations Manager within 28 calendar days of receipt.

For more complex matters, if the Institute requires more than 28 calendar days to process and finalise the complaint, the student will be informed in writing inclusive of reasoning with the student updated regularly as to progress of the matter.

The student will be advised of their right to appeal the decision as per the Appeal Policy or to an external mediator if they are not satisfied with the outcome of this process.

External Review Process

If the student is not satisfied with the outcome of the complaint process, they may lodge an external review of the decision to the Resolution Institute, an association offering dispute resolution services, within 20 working days of receiving notice of the outcome of their complaint.

Contact Details for the Resolution Institute:
Resolution Institute Head Office
Level 1, 13-15 Bridge Street
Sydney NSW 2000
Ph: 1800 651 650 Fax: (02) 9251 3733
Email: infoaus@resolution.institute
Website: www.resolution.institute

Complainants who wish to lodge an external appeal can contact the Resolution Institute and request details of a suitable Mediator. The Resolution Institute have a free referral service to a Mediator and the Mediator will charge a fee for the first four hours of their services, with an hourly rate applying thereafter. 50% of the fee will be borne by the Institute and 50% by the student.

The Institute agrees to participate in good faith in the mediation process. Any reasonable recommendations will be implemented within 30 days of receipt of the report from the external Mediator. If the complaint still remains unresolved after the external dispute resolution process, the student may decide to refer the matter to an external agency such as the Anti-Discrimination Commission, Office of Fair Trading or other bodies as appropriate.

The Institute of Allied Health provides an avenue for students to appeal decisions made by the Institute, including the awarding of course and unit results.

During all stages of the Appeal process, the Institute will ensure that:

• Principles of natural justice and procedural fairness are followed.
• The student and any respondent are not be victimised or discriminated against.
• The student and any respondent have an opportunity to present their information, and each party to a grievance may be accompanied and assisted by a support person if any meetings are required.
• Decisions made in response to complaints are based on logical evidence and free from bias.
• A full explanation in writing for decisions and actions taken as part of the process will be provided if so requested by the complainant or a respondent.
• Where a decision is made that supports the student’s complaint, the Institute will implement any decision and/or corrective and preventative action required and advise the student of the outcome.

Appeal of Assessment Results

Students are able to appeal against their assessment results within 28 days from issue of the result. The appeal querying the result should be forwarded in writing with a copy of the completed assessment including the assessor’s comments to:

Training Manager
Institute of Allied Health Head Office
Locked Bag 15
Fortitude Valley QLD 4006, or
Email: coordinator@aipc.net.au

Upon receipt, the Training Manager (independent to the original assessment decision) will review the result and notify the student in writing of the outcome, including reasons for the decision, within 14 days of receipt of the assessment appeal.

Appeals of All Other Decisions

If the student is not satisfied with the outcome of the reviewed assessment, or any other decision made by the Institute or its representatives, they are able to write to the Institute’s Chief Executive Officer at the following address:

Chief Executive Officer
Institute of Allied Health Head Office
Locked Bag 15
Fortitude Valley QLD 4006
Email: sandra@aipc.net.au

The student should provide a copy of any information they have available to them in relation to the situation when submitting their appeal.

Receipt of the appeal is acknowledged in writing within 7 calendar days, and the Chief Executive Officer, or their representative (independent to the situation), reviews the information submitted by the student and the information used to make the original decision.

All appeals will be finalised as soon as practicable and the decision notified in writing to the student, and any respondents, from the Chief Executive Officer within 28 calendar days of receipt.

For more complex matters, if the Institute requires more than 28 calendar days to process and finalise the appeal, the student will be informed in writing inclusive of reasoning with the student updated regularly as to progress of the matter.

External Appeal Process

If the student is not satisfied with the outcome of the appeal process, they may lodge an external appeal to the Resolution Institute, an association offering dispute resolution services, within 20 working days of receiving notice of the outcome of their appeal.

Contact Details for the Resolution Institute:
Resolution Institute Head Office
Level 1, 13-15 Bridge Street
Sydney NSW 2000
Ph: 1800 651 650
Fax: (02) 9251 3733
Email: infoaus@resolution.institute
Website: www.resolution.institute

Complainants who wish to lodge an external appeal can contact the Resolution Institute and request details of a suitable Mediator. The Resolution Institute have a free referral service to a Mediator and the Mediator will charge a fee for the first four hours of their services, with an hourly rate applying thereafter. 50% of the fee will be borne by the Institute and 50% by the student.

The Institute agrees to participate in good faith in the mediation process. Any reasonable recommendations will be implemented within 30 days of receipt of the report from the external Mediator.

If the matter still remains unresolved after the external dispute resolution process, the student may decide to refer the matter to an external agency such as the Anti-Discrimination Commission, Office of Fair Trading or other bodies as appropriate.

The Institute of Allied Health is a professional educational institute. Institute staff are required to provide a high level of educational and administrative service to all enquirers and students. To maintain the integrity of this service, students also have obligations, including:

• Treating all Institute staff with respect and courtesy at all times including during telephone conversations, at online workshops and tutorials, in the Institute branches and training rooms, and via web or email communication.
• Complying with all reasonable instructions and requests made by Institute staff. This incorporates participating willingly and positively in all lessons, role plays, activities, discussions and assessments.
• Abiding by all Institute Policies as detailed on the Institute website (www.aipc.net.au) and in the Student Handbook.
• Acting in a polite and professional manner at all times in the areas of language, conduct and behaviour.
• Being punctual in attendance at training and assessment functions (tutorials, seminars or appointments).
• Conducting themselves in a safe manner at all times.
• Not being discriminatory or harassing in any way with Institute staff and students.

Students, who are found to be in breach of any of the above obligations, or any other action as deemed inappropriate by Institute management, will be advised in writing of their breach and of the expected level of behaviour and conduct in all future communications and dealings with the Institute. If, at the time of the breach, the student is in attendance at a tutorial, seminar or Institute branch, the student may, after a verbal warning, be asked to leave the premises with this being at the discretion of the presenter or Branch Manager.

After three written warnings, the student’s enrolment and membership may be discontinued. If at any time, the student is not satisfied with the Institute’s approach or decision regarding the student’s conduct, a written complaint can be lodged with the Institute’s Executive Committee as per the Institute’s Complaints Policy.

The Institute’s Student Conduct Policy is in place to protect the interests and safety of all students, and to enable staff to provide a high level of service to all students. If a student has a concern about the conduct of another student under this Student Conduct Policy, the student is to refer to the Complaints Policy to lodge a complaint in accord with that Policy.