Unit Title
BSBFLM309 – Support Continuous Improvement Systems and Processes
Unit Purpose
This unit describes the skills and knowledge required to support the organisation’s continuous improvement systems and processes.
Prerequisites
There are no pre-requisites for this unit.
Content
Section 1: Contribute to continuous improvement systems and processes
Section 2: Monitor and report specified outcomes
Section 3: Support opportunities for further improvement
Resources/Readings
Readings A-C are located in the associated BSBFLM309 Readings.
Suggested Hours
Although everyone will work at their own pace, we suggest you allow approximately 60 hours to complete this unit competently, including seminars, tutorials, assignments and practical activities.
Timeframe
The recommended time frame for this unit is 4 weeks.
Assessment
This unit will be assessed by completing the BSBFLM309 Assessment.
How to Use This Module
This module and associated BSBFLM309 Readings contain all of the information that you need to complete the assessment tasks associated with this unit. You must read through all of the information provided (both the module and associated Readings) before attempting the assessment tasks.
Throughout this module there are a few icons used to help you. These include:
The Tip Icon
This is used to indicate the presence of tips or additional instructions that may assist you as you work through this Study Guide. They are designed to help you expand your knowledge and skills and deepen your understanding of how concepts and practices are applied in workplaces.
The Reading Icon
You will find these throughout the Study Guide. They indicate that a particular Reading contains additional information on the topic that is being discussed at that point.
The Reflect Icon
This indicates a self-reflection question. You are not required to submit answers to these questions. They are designed to get you thinking more about the topic and to consider key points in order to aid your understanding.
Upon completion of this unit, you should be able to:
| Element | Performance Criteria |
|---|---|
| 1. Contribute to continuous improvement systems and processes | 1.1. Actively encourage and support team members to participate in decision-making processes and to assume responsibility and exercise initiative 1.2. Communicate the organisation’s continuous improvement processes to individuals and teams 1.3. Communicate the organisation’s continuous improvement processes to individuals and teams |
| 2. Monitor and report specific outcomes | 2.1. Utilise the organisation’s systems and technology to monitor team progress and to identify ways in which planning and operations could be improved 2.2. Apply continuous improvement techniques and processes to improve customer service |
| 3. Support opportunities for further improvement | 3.1. Communicate agreed recommendations for improvements in achieving the business plan to team members 3.2. Document and use work performance to identify opportunities for further improvement 3.3. Document and use work performance to identify opportunities for further improvement |
Knowledge Evidence
The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the work role. This includes knowledge of:
- Explain principles and techniques relating to:
- Continuous improvement systems and processes
- Benchmarking
- Best practice
- Describe the benefits of continuous improvement
- List quality approaches which the organisation may implement
- Explain methods that can be used in continuous improvement
- Outline barriers to continuous improvement
- Explain recording, reporting and recommendation processes to facilitate continuous improvement applied within the organisation.
Performance Evidence
The candidate must show evidence of the ability to:
- Perform actions to support continuous improvement, including:
- using work performance to identify improvement
- adjusting plans to reflect changes
- communicating effectively with all stakeholders
- using technology to monitor operational progress
- applying suitable recordkeeping processes.
This unit is designed to introduce you to the process of continuous improvement. You will learn about how continuous improvement plays an important role within healthcare organisation, how to participate in the process, and how to monitor work performance to ensure quality healthcare.
Overview of Sections
Section 1: Contribute to Continuous Improvement Systems and Processes
This section of the module will provide you with an introduction to continuous improvement. This includes how a culture of continuous improvement may be fostered in the organisation and how you may encourage team members to participate in continuous improvement projects. You will also learn about how mentoring or coaching may improve work performance.
Section 2: Monitor and Report Specified Outcomes
In this section, you will learn about how work performance may be monitored and how organisation processes can be improved. You will learn about continuous improvement techniques that be used to improve customer service in the healthcare setting.
Section 3: Support Opportunities for Further Improvement
In this section of the module, you learn how to communicate and document improvements made by continuous improvement projects.
