Unit Title
CHCCCS038 – Facilitate the empowerment of people receiving support
Unit Purpose
This unit describes the performance outcomes, skills and knowledge required to facilitate the empowerment of people receiving support, and to deliver rights-based services using a person-centred approach. It should be carried out in conjunction with individualised plans. This unit applies to workers in varied care and support contexts. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Prerequisites
There are no pre-requisites for this unit.
Content
Topic 1: Demonstrating commitment to empowerment for people receiving support
Topic 2: Fostering human rights
Topic 3: Facilitating choice and self-determination
Resources/Readings
Readings A – G are located in the associated CHCCCS038 Readings section of the module.
Suggested Hours
Although everyone will work at their own pace, we suggest you allow approximately 120 hours to complete this unit competently, including seminars, tutorials, assignments, and skills demonstration.
Timeframe
The recommended time frame for this unit is 4 weeks.
Assessment
This unit will be assessed by completing the CHCCCS038 Assessment and an associated skills demonstration assessment.
How to Use This Module
This module and CHCCCS038 Readings contain all of the information that you need to complete the assessment tasks associated with this unit. You must read through all of the information provided (both the module and CHCCCS038 Readings) before attempting the assessment tasks.
Throughout this module there are a few icons used to help you. These include:
Tip
This is used to indicate the presence of tips or additional instructions that may assist you as you work through this Study Guide. They are designed to help you expand your knowledge and skills and deepen your understanding of how concepts and practices are applied in workplaces.
Reading
You will find these throughout the Study Guide. They indicate that a particular Reading contains additional information on the topic that is being discussed at that point.
Reflection
This indicates a self-reflection question. You are not required to submit answers to these questions. They are designed to get you thinking more about the topic and to consider key points in order to aid your understanding.
Upon completion of this unit, you should be able to:
| Element | Performance Criteria |
|---|---|
| 1. Demonstrate commitment to empowerment for people receiving support. | 1.1. Reflect on personal values and attitudes regarding disability and ageing and acknowledge their potential impact when providing support. 1.2. Develop and adjust approaches to address impact and facilitate empowerment. |
| 2. Foster human rights | 2.1. Assist the person to understand their rights. 2.2. Work with the person using a person-centred approach to deliver services that ensure their rights and needs are upheld 2.3. Consult with the person to confirm cultural needs and ensure these are respected and prioritised in service delivery. 2.4. Consult with the person to identify breaches of human rights and respond and report according to organisational policies and procedures and scope of own job role. 2.5. Consult with the person to identify indications of abuse and neglect and report according to organisational policies and procedures and legislative requirements. |
| 3. Facilitate choice and self-determination | 3.1. Use a person-centred approach and work in a manner that acknowledges the person as their own expert. 3.2. Work with the person to facilitate person-centred options for action on relevant issues and discuss with the person, family, carer or others identified by the person. 3.3. Provide assistance to the person to facilitate communication of their personal goals. 3.4. Work with the person to provide person-centred support in a manner that encourages and empowers the person to make their own choices and action. 3.5. Support the person’s use of assistive technologies in meeting their individual needs. 3.6. Work with the person to implement strategies to ensure that the person is comfortable with decisions made 3.7. Work with the person to identify barriers to empowerment and determine strategies to address 3.8. Assist the person to access advocacy services and other complaint mechanisms when required |
Knowledge Evidence
The candidate must show demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
- History and recent developments in disability and ageing:
- enablement versus reablement
- institutionalised versus person-centred, self-directed model of support
- Human rights framework for service delivery
- Structural and systemic power and obstacles to empowerment:
- social
- physical
- emotional
- stigma
- ageism
- cultural
- economic
- Social constructs of disability and ageing and the impact of own attitudes on working with people with disabilities
- How and when to seek support from more experienced and qualified staff
- Individual, emotional, and environmental barriers to empowerment and ways to address these and support people providing choices:
- physical
- social
- cognitive
- support practices for people, including but not limited to, the following conditions:
- genetic factors
- physical trauma
- psychological trauma
- chronic lifestyle conditions
- acquired brain injury
- Legal and ethical considerations for working with people receiving support:
- codes of conduct
- discrimination
- dignity of risk
- duty of care
- human rights
- informed consent
- mandatory reporting
- privacy, confidentiality and disclosure
- work role boundaries, responsibilities and limitations
- work health and safety
- Principles of:
- empowerment
- rights-based approaches
- person-centred practices
- self-advocacy
- active support
- active listening
- social justice, and the importance of knowing and respecting each person as an individual
- strengths-based approaches
- Reflective practices:
- considerations within the human rights framework
- impacts of restrictive practices on a person’s empowerment
- instances where restrictive practices may be used as reflected in behaviour support plan
- use of authorised restrictive practices as a last resort and proportionate to the risk of potential harm to the person or others
- positive proactive approaches to support that eliminate the need to use restrictive practices
- physical, psychological and emotional risks related to the use of restrictive practices
- use of unauthorised restrictive practices
- documentation of use of restrictive practices
- Strategies that assist people to exercise their rights and support independent action and thinking:
- use of technology to facilitate choice
- right to privacy
- Right to be involved in planning and decision making regarding their own care and support and those providing it.
- Scope and breadth of assistive technologies used across the life domains, including but not limited to:
- Self-care
- continence and hygiene
- communication
- mobility and transferring
- cognition and memory loss
- vision and hearing
- daily living activities
- recreation and leisure
- education and employment
- home and other environments
- eating and drinking
- pressure area management
- carer support
- Role of assistive technologies in supporting a person’s life activities:
- maintaining and promoting independence
- enabling inclusion and participation
- How to access and use advocacy services and complaint mechanisms
- Indicators of abuse exploitation and neglect.
Performance Evidence
The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
- Respond to the goals and aspirations of at least two people, one in a simulated environment and one in the workplace:
- employing flexible, adaptable and person-centred approaches to empower the person
- providing at least one service adjusted to meet the individual needs of the person, as determined through consultation with the person
- proposing at least one strategy to meet the individual health or re-ablement needs of the person, as determined through consultation with the person
- recognising and responding appropriately to situations and barriers
- providing information to the person about their rights and checking for understanding
- using communication skills according to the needs of the person to maintain positive and respectful relationships and facilitate empowerment.
Introduction
In this Module we look at the skills and knowledge required to facilitate the empowerment of people receiving support, and to deliver rights-based services using a person-centred approach. It should be carried out in conjunction with individualised plans.
Overview of Sections
Section 1: Demonstrating commitment to empowerment for people receiving support
In this section, you will learn more about the person’s values and attitudes whilst they are under your care and acknowledge their potential impact when providing support, likewise we will also look at the measures we can take as community support workers to address the impact and facilitate empowerment to the people under our care. We will also briefly touch base with the history of developments in ageing and disability and look at the obstacles that can hinder the patient’s empowerment.
Section 2: Fostering human rights
In this section, you will learn about assisting the patient under your care to understand their rights and identify the means behind a person-centred approach to deliver services that do not hinder the patient’s rights and needs. We will also look at how to approach and inquire about the individual’s cultural personas and how we as community workers do not compromise these beliefs. Lastly, we will look at consulting the patient about any abuse or neglect that they may have gone through and how we can support them appropriately.
Section 3: Facilitating choice and self-determination
In this section, you will learn more about person-centred options for action when it comes to dealing with relevant issues whilst being able to discuss these with the person, family or carer. We will also look at how we can motivate the individuals under our care to create personal goals and support them to make their own choices and actions, whilst making sure there are comfortable with any decisions made.
Note: Remember these topics are quite heavy and everything cannot be explained on this Study Guide so it is best you always read through the ‘find out more’ links and the readings allocated for each section – these will come in handy to support you in answering the questions on the assessment book.
