{"mode":"normal","dialogs":[{"text":"

What would you do if an item on the invoice was incorrect<\/strong>?<\/p>\n","answer":"

Your actions would depend on the SOPs of your pharmacy, but you may need to circle or highlight the incorrect item on the invoice and email the supplier to let them know. Later, call the supplier to check they received your email and ask when the correct item will be delivered. <\/p>\n","tips":{}},{"text":"

What would you do if an item on the invoice was missing<\/strong>?<\/p>\n","answer":"

Before contacting the supplier, ask all staff members to see if anyone has removed the item without checking it off the invoice.<\/p>\n","tips":{}},{"text":"

What would you do if you found an expired<\/strong> item? <\/p>\n","answer":"

Your actions would depend on the SOPs of your pharmacy, but you may need to circle or highlight the item on the invoice and email the supplier. Follow up with a call to the supplier to check the email has been received and when a replacement will be sent. Often the replacement item will come in the next order if it is not urgent. The expired item will either be disposed of by the pharmacy or sent back to the supplier.<\/p>\n","tips":{}}],"behaviour":{"enableRetry":true,"disableBackwardsNavigation":false,"scaleTextNotCard":false,"randomCards":false,"maxProficiency":5,"quickProgression":false},"answer":"Turn","next":"Next","prev":"Previous","retry":"Retry","correctAnswer":"I got it right!","incorrectAnswer":"I got it wrong","round":"Round @round","cardsLeft":"Cards left: @number","nextRound":"Proceed to round @round","startOver":"Start over","showSummary":"Next","summary":"Summary","summaryCardsRight":"Cards you got right:","summaryCardsWrong":"Cards you got wrong:","summaryCardsNotShown":"Cards in pool not shown:","summaryOverallScore":"Overall Score","summaryCardsCompleted":"Cards you have completed learning:","summaryCompletedRounds":"Completed rounds:","summaryAllDone":"Well done! You have mastered all @cards cards by getting them correct @max times!","progressText":"Card @card of @total","cardFrontLabel":"Card front","cardBackLabel":"Card back","tipButtonLabel":"Show tip","audioNotSupported":"Your browser does not support this audio","confirmStartingOver":{"header":"Start over?","body":"All progress will be lost. Are you sure you want to start over?","cancelLabel":"Cancel","confirmLabel":"Start over"},"title":"","description":"

Read the following situations and pause to consider what actions you would take. Flip the card (by clicking 'Turn') to check how you got on.<\/p>\n"}

Node_8541-Activity-1B-InitialChecks2