In this topic, you will explore the importance of critical incident management and experience the research behind using a critical incident stress management approach.

By the end of this topic, you will understand:

1. What is critical incident and crisis
2. Response to critical incident and crisis
3. How to conduct critical incident debriefing
4. Key phases in a debrief process
5. Professional expertise in the process
6. Reports and documentation

In this topic you will learn about the guidelines to manage disputes in a workplace you will learn about dispute resolution policies and procedures, monitoring workplace performance , seeking and actioning on workplace feedback.

By the end of the topic, you will:

Workers in community service workplaces often work in deeply troubling or distressing situations, providing support to others who are vulnerable, unwell, distressed, anxious and at pivotal periods of their lives. In this topic, you will explore the importance of building your knowledge and skills in stress management, conflict resolution and critical incident debriefing. You will evaluate what it means to be an influential team member and a positive and supportive leader in your workplace.