Unit Title
BSBWOR502 – Lead and manage team effectiveness
Unit Purpose
This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. This unit applies to individuals who are working at a managerial level who facilitate work teams and build a positive culture within their work teams.
Prerequisites
There are no pre-requisites for this unit
Content
Section 1: Establishing team performance plan
Section 2: Developing and facilitating team cohesion
Section 3: Facilitating teamwork
Section 4: Liaising with stakeholders
Resources/Readings
Readings A – H are located in the associated Readings. section of the module.
Suggested Hours
Although everyone will work at their own pace, we suggest you allow approximately 60 hours to complete this unit competently, including assessment activities.
Timeframe
The recommended time frame for this unit is 4 weeks.
Assessment
This unit will be assessed by completing the BSBWOR502 Assessment and an associated practical assessment.
How to Use This Module
This module and the associated readings contain all of the information that you need to complete the assessment tasks associated with this unit. You must read through all of the information provided (both in the module and associated Readings) before attempting the assessment tasks.
Throughout this module, there are a few icons used to help you. These include:
Tip
This is used to indicate the presence of tips or additional instructions that may assist you as you work through this module. They are designed to help you expand your knowledge and skills and deepen your understanding of how concepts and practices are applied in workplaces.
Reading
You will find these throughout the module. They indicate that a particular Reading contains additional information on the topic that is being discussed at that point.
Self Reflection
This indicates a self-reflection question. You are not required to submit answers to these questions. They are designed to get you thinking more about the topic and to consider key points in order to aid your understanding.
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Upon completion of this unit, you should be able to:
| Elememt | Performance Criteria |
|---|---|
| 1. Establish team performance plan | 1.1. Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives 1.2. Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team 1.3. Support team members in meeting expected performance outcomes |
| 2. Develop and facilitate team cohesion | 2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team 2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities 2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions 2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed |
| 3. Facilitate teamwork | 3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes 3.2 Support the team in identifying and resolving work performance problems 3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation's image for all stakeholders |
| 4. Liaise with stakeholders | 4.1 Establish and maintain open communication processes with all stakeholders 4.2 Communicate information from line manager/management to the team 4.3 Communicate unresolved issues, concerns and problems raised by team members and follow-up with manager/management and other relevant stakeholders 4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders |
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
- explain how group dynamics can support or hinder team performance
- outline strategies that can support team cohesion, participation and performance
- explain strategies for gaining consensus
- explain issue resolution strategies.
Performance Evidence
Evidence of the ability to:
- use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
encouraging and fostering shared understanding of purpose, roles and responsibilities; identifying and resolving problems; providing feedback to encourage, value and reward others; modelling desired behaviour and practices
- develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
- establish processes to address issues and resolve performance issues
- support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
- develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
- communicate effectively with a range of stakeholders about team performance plans and team performance
- facilitate two-way flow of information between team and management relevant to team performance
- evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders
Introduction
This unit is designed to teach you how to lead and manage team effectiveness. You will learn how to establish the team’s performance plan, develop and facilitate team cohesion, facilitate teamwork, and liaise with stakeholders.
Overview of Sections
Section 1: Establishing team performance plan
This section of the Study Guide will explore how to consult team members to establish a common understanding of the team’s purpose, roles, responsibilities, and accountabilities. It will teach you how to develop team performance plans to establish expected outcomes, outputs, key performance indicators (KPI’s), and goals for the work team. It will also discuss ways to provide support to team members to help them meet expected performance outcomes.
Section 2: Developing and facilitating team cohesion
This section of the Study Guide will explore how to develop strategies to ensure team members have input into planning and decision making in the workplace. You will also learn how to facilitate team members to take responsibility for their work, how to provide effective feedback to team members, and the importance of encouraging, valuing and rewarding individual and team efforts. Finally, you will learn about the steps managers can take to ensure any issues, concerns or problems identified by team members are recognised and addressed.
Section 3: Facilitating teamwork
This section of the Study Guide explores the importance of facilitating effective teamwork. It will outline methods of encouraging team member participation and how to develop team norms to ensure team members participate in, and take responsibility for, team activities. You will also learn how to manage team performance through collaborating with the team to develop a team performance improvement plan and ensuring that your own performance provides a role model of behaviour for team members.
Section 4: Liaising with stakeholders
This section of the Study Guide outlines how to maintain open communication with stakeholders using a stakeholder communications plan. You will learn to facilitate two-way communication (from management to employees and from employees back to management) and how to successfully manage problems and concerns raised by all stakeholders in order to take corrective action.
