M00515A

In this section you will learn to:

• Establish and maintain open communication processes with all stakeholders
• Communicate information from line manager/management to the team
• Communicate unresolved issues, concerns and problems raised by team members and follow up with line management
• Address unresolved issues, concerns and problems raised by stakeholders

Supplementary materials relevant to this section:

• Reading H: Identifying Stakeholders
• Reading I: Critical Upward Communication

In this section you will learn to:

• Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes
• Support the team in identifying and resolving work performance problems
• Promote work collaboration through individual behaviour

Supplementary materials relevant to this section:

• Reading F: Consensus Decision Making
• Reading G: Team Leadership Skills

One of a leader or manager’s central responsibilities is to

In this section you will learn to:

• Develop strategies for facilitating team member input into planning, decision making and operational aspects of team tasks
• Develop or modify policies and procedures for promoting team member accountability for personal work and team tasks
• Provide feedback to team members on team effort and contributions
• Develop processes for identifying and addressing issues, concerns and problems identified by team members

Supplementary materials relevant to this section:

In this section you will learn to:

• Identify team purpose, roles, and responsibilities and according to organisational and task objectives
• Develop performance plans with expected outcomes, key performance indicators (KPIs) and goals for work team
• Support team members in meeting expected performance outcomes including providing formal and informal learning opportunities as needed

Supplementary materials relevant to this section:

• Reading A: The Role of the Team Leader