Liaising with stakeholders
In this section you will learn to:
- Establish and maintain open communication processes with all stakeholders
- Communicate information from line manager/management to the team
- Communicate unresolved issues, concerns and problems raised by team members and follow up with line management
- Address unresolved issues, concerns and problems raised by stakeholders
Supplementary materials relevant to this section:
- Reading H: Identifying Stakeholders
- Reading I: Critical Upward Communication
Facilitating teamwork
In this section you will learn to:
- Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes
- Support the team in identifying and resolving work performance problems
- Promote work collaboration through individual behaviour
Supplementary materials relevant to this section:
- Reading F: Consensus Decision Making
- Reading G: Team Leadership Skills
Developing and facilitating team cohesion
In this section you will learn to:
- Develop strategies for facilitating team member input into planning, decision making and operational aspects of team tasks
- Develop or modify policies and procedures for promoting team member accountability for personal work and team tasks
- Provide feedback to team members on team effort and contributions
- Develop processes for identifying and addressing issues, concerns and problems identified by team members
Supplementary materials relevant to this section:
Introduction
Unit Overview