In this section you will learn to:

• Identify influences on communication, as well as communication barriers and ways to minimise the impact of these
• Identify working with diverse clients

Supplementary materials relevant to this section:

• Reading C: Cultural competence in communication
• Reading D: Respectful Language Guide

In this section you will learn to:

• Identify principles of effective communication, including models, modes and types of communication techniques
• Identify strategies that facilitate effective communication
• Identify strategies and techniques on how to work effectively with clients

Supplementary materials relevant to this section:

• Reading A: The Communication Process
• Reading B: Non-Verbal Communication

In this module, you will learn more about effective communication skills and th

Unit Title

CHCCOM005 –Communication and Work in Health or Community Services

Unit Purpose

This unit describes the skills and knowledge required to use effective communication skills health or community services.

Prerequisites

There are no pre-requisites for this unit.

Content

Section 1: Effective Communication with People
Section 2: Potential Constraints to Effective Communication
Section 3: Working Collaboratively to Teamwork
Section 4: Working Ethically