Contribute to Continuous Improvement
In this section you will learn to:
M00546A
Reporting and Documentation
In this section you will learn to:
- Identify the legal and ethical responsibilities of a health worker
- Identify and discusses child safe practices and requirements within the workplace, including mandatory reporting
- Identify legal and ethical responsibilities when responding to and reporting a breach
- Complete electronic and written workplace documentation
- Follow organisational policies and procedure for using digital media
Supplementary materials relevant to this section:
- Reading F
Working Collaboratively and in Teams
In this section you will learn to:
- Develop and maintain effective interrelationships and communication with colleagues and multi-disciplinary teams
- Industry terminology relevant for effective communication with colleagues
- Share information within multi-disciplinary teams
- Funding environment
Supplementary materials relevant to this section:
- Reading E - Communicating for Safety: Improving clinical communication, collaboration and teamwork in Australian health services
Potential Constraints to Effective Communication
In this section you will learn to:
- Identify influences on communication, as well as communication barriers and ways to minimise the impact of these
- Identify working with diverse clients
Supplementary materials relevant to this section:
- Reading C: Cultural competence in communication
- Reading D: Respectful Language Guide
Communicate Effectively with Everyone
In this section you will learn to:
- Identify principles of effective communication, including models, modes and types of communication techniques
- Identify strategies that facilitate effective communication
- Identify strategies and techniques on how to work effectively with clients
Supplementary materials relevant to this section:
- Reading A: The Communication Process
- Reading B: Non-Verbal Communication
In this module, you will learn more about effective communication skills and th
Introduction
Unit Title
CHCCOM005 –Communication and Work in Health or Community Services
Unit Purpose
This unit describes the skills and knowledge required to use effective communication skills health or community services.
Prerequisites
There are no pre-requisites for this unit.
Content
Section 1: Effective Communication with People
Section 2: Potential Constraints to Effective Communication
Section 3: Working Collaboratively to Teamwork
Section 4: Working Ethically
CHCCOM005 Readings
Readings
Communicate and work in health or community services
Communicate and work in health or community services