M00558A

In this section you will learn to:

• Report incidents in a manner that complies with policy, procedure, and legislation
• Prepare reports and documentation according to organisation requirements
• Maintain currency of documentation by making appropriate updates

Supplementary materials relevant to this section:

• Reading E: The importance of critical incident reporting – and how to do it

In the previous sections of this module, you learned about managing behaviours of concern.

In this section you will learn to:

• Challenge behaviours of concern and clearly outline options and opportunities to change with positive encouragement
• Confirm using clear, calm and objective language the implications of continuing behaviours of concern
• Follow procedures to ensure personal safety of self, the individual, colleagues and others
• Select strategies and response for their potential to provide role models for confident and assertive behaviour
• Carry out interventions based on an analysis of the situa

In this section you will learn to:

• Conduct interactions with individuals in a fair, just, humane, equitable and positive manner
• Use communication strategies with individuals for effective interaction and problem solving
• Consider cultural sensitivities and adapt style and language to accommodate different cultural values and practices
• Identify potential causes of conflict and use a range of appropriate and effective defusing responses
• Use negotiation techniques to divert and minimise aggressive behaviour

In this section you will learn to:

• Use formal and informal methods to observe and monitor individuals
• Recognise situations for potential conflict and identify appropriate preventative and defusing strategies that can be employed
• Evaluate the person’s behaviour and interactions in a fair, objective and consistent manner
• Ensure decisions on action are consistent with available evidence and organisation policies
• Seek specialist advice and make necessary referrals

Supplementary materials relevant t

Unit Title

CHCCCS009 – Facilitate responsible behaviour

Unit Purpose

This unit describes the skills and knowledge required to monitor individuals, respond to behaviours of concern, deal with conflict and support responsibility for behaviour management and change.

Prerequisites

There are no pre-requisites for this unit

Content

Section 1: Observe individuals
Section 2: Manage conflict
Section 3: Respond to behaviours of concern
Section 4: Complete reporting requirements